This message can appear when the situation of your account falls under one of the following scenarios:
- When partners are newly enrolled in the Microsoft Partner Network and it is the first time they try to access the Partner Learning Center.
- When the partner has not accessed the Partner Learning Center in the last 18 months.
- When the network membership has not been renewed for 18 months or more.
The Partner Support Community Team can help you get your account reactivated. We will need the Microsoft account (formerly Windows Live ID) you used to sign up for your partner account, and the unique ID. This can be found by signing in at http://account.live.com and selecting Edit Personal Info. The unique ID will be found at the bottom of this page.
Note: We will only deal with this sort of information through a private message in order to ensure your privacy is secure at all times.
Now, we would like to make sure that all partners who receive this message are assisted in a more efficient and personalized manner. For that, please go ahead and create a new question in the Partner Support Community letting us know that you received this message and we will be there for you.
For more information, see the Partner Support Community.
Note: Using the Contact Microsoft Support button requires you to login into the MPN site using a valid Microsoft Partner Network login. If you do not have a valid Microsoft Partner Network login or are having problems logging in to MPN, you can get more information or assistance from the MPN Support site.
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