A mobile device can't connect to Exchange Online by using Exchange ActiveSync

PROBLEM

A user's mobile device can't connect to Microsoft Exchange Online in Microsoft Office 365 through Microsoft Exchange ActiveSync. However, the mobile device previously could connect.

CAUSE

This issue can occur for many reasons. These include, but aren't limited to, the following:
  • The device can't connect to the Internet service provider (ISP) or to the Internet.
  • The device isn't set up correctly.
  • The Exchange Online mailbox server that supports the connection isn't available because of maintenance or an outage issue.

SOLUTION

To fix this issue, follow these steps.
Step 1: Confirm that ActiveSync is enabled for the user
Step 2: Confirm that the mobile device isn't blocked by an ActiveSync quarantine rule
Step 3: Confirm that ActiveSync can be set up by using Autodiscover
Step 4: Set up the mobile device without using Autodiscover (if you don't want to use Autodiscover)
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

MORE INFORMATION

Still need help? Go to Microsoft Community.
Proprietà

ID articolo: 2427193 - Ultima revisione: 16 dic 2016 - Revisione: 1

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