A BlackBerry device cannot access a website on an intranet or on the Internet


When you try to use a BlackBerry device to access a website on an intranet or on the Internet, the device cannot access the website.


This issue occurs if a problem exists on the mobile phone carrier's browser. 


The Hosted BlackBerry Enterprise Server (BES) offering provides only the option to access a website by using the carrier's browser. None of this traffic follows the Microsoft Hosted BES infrastructure. If you experience issues that affect your ability to access a website, you should escalate those issues through the carrier.

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The information and the solution in this document represent the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

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ID articolo: 2798627 - Ultima revisione: 01 apr 2016 - Revisione: 1