Add Printer Wizard does not complete the installation of your printer

Symptoms

When you use the Add Printer Wizard to add a printer to your computer, the printer installation may stop and may not complete.

Cause

This problem may occur if you select Yes to print a test page in the Print Test Page dialog box of the Add Printer Wizard. The printer installation does not continue until you click OK in the Printer_Name on Server_Name dialog box, but the Add Printer Wizard window hides this dialog box.

Resolution

Windows XP service pack information

To resolve this problem, obtain the latest service pack for Windows XP. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack

Windows Server 2003 and Windows XP hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
   Date         Time   Version           Size  File name          Platform
-----------------------------------------------------------------------
16-Jul-2003 21:41 5.2.3790.66 549,376 Printui.dll X86
10-Jul-2003 18:00 271 Branches.inf X86
16-Jul-2003 23:49 10,091 Kb823447.cat X86
16-Jul-2003 21:43 354 Updatebr.inf X86
16-Jul-2003 21:43 5,105 Update_rtmqfe.inf X86
16-Jul-2003 21:42 5.2.3790.66 1,142,272 Printui.dll IA-64
16-Jul-2003 21:41 5.2.3790.66 549,376 Wprintui.dll X86
10-Jul-2003 17:58 271 Branches.inf IA-64
16-Jul-2003 23:48 10,444 Kb823447.cat IA-64
16-Jul-2003 21:45 354 Updatebr.inf IA-64
16-Jul-2003 21:45 5,375 Update_rtmqfe.inf IA-64
Windows XP
   Date         Time   Version             Size  File name     Platform
---------------------------------------------------------------------
27-Jun-2003 03:07 5.1.2600.1221 80,896 Ntprint.dll X86
27-Jun-2003 03:07 5.1.2600.1239 529,920 Printui.dll X86
24-Jun-2003 02:54 5.1.2600.1239 690,688 Xpsp2res.dll X86
27-Jun-2003 03:07 5.1.2600.1221 248,832 Ntprint.dll IA-64
27-Jun-2003 03:07 5.1.2600.1239 1,256,960 Printui.dll IA-64
12-May-2003 04:41 5.1.2600.1221 80,896 Wntprint.dll X86
24-Jun-2003 03:14 5.1.2600.1239 529,920 Wprintui.dll X86
24-Jun-2003 02:54 5.1.2600.1239 690,688 Wxpsp2res.dll X86
24-Jun-2003 02:54 5.1.2600.1239 690,176 Xpsp2res.dll IA-64

Windows 2000 hotfix information


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

File information

The English version of this fix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
   Date         Time   Version             Size  File name    Platform
-------------------------------------------------------------------
24-Jun-2003 16:54 5.0.2195.6745 66,320 Ntprint.dll X86
24-Jun-2003 16:54 5.0.2195.6761 381,712 Printui.dll X86
17-Jun-2003 17:54 5.0.2195.6756 4,576,768 Sp3res.dll X86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
Proprietà

ID articolo: 823447 - Ultima revisione: 28 mag 2008 - Revisione: 1

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