Error message when you try to restore from a full backup of a Windows Vista-based computer: "The system cannot find the file specified. (0x80070002)"

Symptoms

Consider the following scenario:
  • On a Windows Vista-based computer (computer A), you perform a full backup to an external drive.
  • You connect the external drive to another Windows Vista-based computer (computer B).
  • On computer B, you try to restore from the full backup on the external drive.
In this scenario, you receive the following error message:
Windows was not able to find any backup sets on [DRIVE] for the following reason:
The system cannot find the file specified. (0x80070002)
Verify that this location is valid and contains backups or try a different location.
Note For example, the external drive may be a universal serial bus (USB) disk drive or a file share.

Cause

This issue occurs when the Windows Vista restore wizard cannot access the backup files because of denied access or because of missing or corrupted files.

Resolution

To resolve this issue, follow these steps:
  1. Locate the backup folder on the external drive on computer B. The name of the backup folder resembles the computer name of computer A.
  2. Make sure that the SYSTEM account has read permissions for all the backup folder's subfolders. To do this, follow these steps:
    1. Right-click the backup folder, and then click
      Properties.
    2. Click the Security tab.
    3. Check to determine whether the SYSTEM account has read permissions. If the SYSTEM account does have read permissions, click
      Cancel two times, and then go to step 3. If the SYSTEM account does not have read permissions, go to step 2d.
    4. Click Edit, click Add to add the SYSTEM account, and then click OK.
    5. Select the SYSTEM account, make sure that the
      Read check box is selected, and then click
      OK.
  3. Make sure that the backup folder has the following file structure:
    DRIVE:\MACHINE\BackupSet yyyy-mm-dd tttttt     \Catalogs
    GlobalCatalog.wbcat
    \Backup Files yyyy-mm-dd tttttt Backup Files N.zip
  4. If you find an orphaned or incomplete backup, move that folder out of the BackupSet yyyy-mm-ddtttttt folder.
  5. Restart the Windows Vista restore wizard. To do this, click Start, click Control Panel, click
    Backup and Restore Center, and then click Restore files.
Proprietà

ID articolo: 951002 - Ultima revisione: 22 ott 2008 - Revisione: 1

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