You cannot publish IRM-protected content in Microsoft Office 2010 on a computer that is running Windows Server 2008 R2

Symptoms

When you try to publish Information Rights Management (IRM)-protected content in Microsoft Office 2010 on a computer that is running Windows Server 2008 R2, you may receive the following error message:

This service is temporarily unavailable. Ensure that you have connectivity to this server. This error could be caused because you are working offline, your proxy settings are preventing your connection, or you are experiencing intermittent network issues.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimeHashesPlatform
Msdrm.dll6.1.7600.20738449,02419-Jun-201006:53MD5: 88E16B7FEA884E88B876C64433407546
SHA1: FDDB3B7762C3C469C6713FF136956E89B8DB885D
x64
Msdrm.dll6.1.7600.20738334,84819-Jun-201006:25MD5: A90396B12F5374DFE754B2BA4963D2BF
SHA1: 57BCBB98D516A180FF91B69E14FE89A1BBE74C44
x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimeHashesPlatform
Msdrm.dll6.1.7600.20738798,72019-Jun-201005:55MD5: 3448C89D678B97CA043053D1B23D460F
SHA1: 6CBC006224AAA4C84906BA220DC9CCEE81E34EA7
IA-64
Msdrm.dll6.1.7600.20738334,84819-Jun-201006:25MD5: A90396B12F5374DFE754B2BA4963D2BF
SHA1: 57BCBB98D516A180FF91B69E14FE89A1BBE74C44
x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_409cce8276dcef010309f6c1ab7cbdb5_31bf3856ad364e35_6.1.7600.20738_none_47538147f848e73d.manifest
File versionNot applicable
File size1,086
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameAmd64_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.1.7600.20738_none_44b54176c5e7f01c.manifest
File versionNot applicable
File size17,350
Date (UTC)19-Jun-2010
Time (UTC)07:54
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_1_for_kb2255746~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,094
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_2_for_kb2255746~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,067
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2255746_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,945
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameX86_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.1.7600.20738_none_e896a5f30d8a7ee6.manifest
File versionNot applicable
File size17,346
Date (UTC)19-Jun-2010
Time (UTC)07:03
SHA-1 hashNot applicable
MD5 hashNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_c9df27039caf26e5db081be64cefb03a_31bf3856ad364e35_6.1.7600.20738_none_5782fd8f08436774.manifest
File versionNot applicable
File size1,084
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameIa64_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.1.7600.20738_none_e89849e90d8887e2.manifest
File versionNot applicable
File size17,348
Date (UTC)19-Jun-2010
Time (UTC)07:52
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_1_for_kb2255746~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,089
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File namePackage_for_kb2255746_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,468
Date (UTC)19-Jun-2010
Time (UTC)20:24
SHA-1 hashNot applicable
MD5 hashNot applicable
File nameX86_microsoft-windows-r..ement-client-v1-api_31bf3856ad364e35_6.1.7600.20738_none_e896a5f30d8a7ee6.manifest
File versionNot applicable
File size17,346
Date (UTC)19-Jun-2010
Time (UTC)07:03
SHA-1 hashNot applicable
MD5 hashNot applicable
プロパティ

文書番号:2255746 - 最終更新日: 2010/08/13 - リビジョン: 1

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