Stop error 0x0000007E occurs when multiple users establish Remote Desktop Services sessions to a Windows Server 2008 R2-based computer


Consider the following scenario. You enable the Remote Desktop Session Host role service on a computer that is running Windows Server 2008 R2. The computer is under a heavy load situation when multiple users establish Remote Desktop Services sessions to the computer.

In this scenario, the Remote Desktop Services sessions fail, and you receive a Stop error message that resembles the following on the computer:
Stop 0x0000007E ( parameter1 , parameter2 , parameter3 , parameter4 ) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all 0x0000007E Stop errors are caused by this issue.


This issue occurs because of a race condition in the Remote Desktop Protocol Device redirector driver (rdpdr.sys).


Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To apply this hotfix, you must be running one of the following operating systems:
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    Windows Server 2008 R2RTMLDR
    Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_482c64a6ef72c116bad662e584c66a86_31bf3856ad364e35_6.1.7600.20861_none_b1bb984caa73f63c.manifest
File versionNot Applicable
File size714
Date (UTC)20-Dec-2010
Time (UTC)20:03
PlatformNot Applicable
File nameAmd64_9586110d7124c356214e1e0b18943f87_31bf3856ad364e35_6.1.7601.21624_none_e279df1e0f154de4.manifest
File versionNot Applicable
File size714
Date (UTC)20-Dec-2010
Time (UTC)20:03
PlatformNot Applicable
File nameAmd64_microsoft-windows-terminalservices-rdpdr_31bf3856ad364e35_6.1.7600.20861_none_5dca44687bc941b2.manifest
File versionNot Applicable
File size4,724
Date (UTC)18-Dec-2010
Time (UTC)06:49
PlatformNot Applicable
File nameAmd64_microsoft-windows-terminalservices-rdpdr_31bf3856ad364e35_6.1.7601.21624_none_5fdee1fc78cc89df.manifest
File versionNot Applicable
File size4,724
Date (UTC)18-Dec-2010
Time (UTC)09:22
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,194
Date (UTC)20-Dec-2010
Time (UTC)20:03
PlatformNot Applicable

文書番号:2431799 - 最終更新日: 2011/02/10 - リビジョン: 1

Windows Server 2008 R2 Datacenter, Windows Server 2008 R2 Enterprise, Windows Server 2008 R2 Standard, Windows Server 2008 R2 Foundation