Post-install customization does not start after you use Group Policy to configure a deployed printer in Windows Vista, in Windows 7, in Windows Server 2008, or in Windows Server 2008 R2

Symptoms

Consider the following scenario:
  • In a domain environment, you deploy a printer on a print server.
  • You have a client computer that is running one of the following versions of Windows:
    • Windows Vista Service Pack 2 (SP2)
    • Windows 7
    • Windows Server 2008 Service Pack 2 (SP2)
    • Windows Server 2008 R2
  • You open the Group Policy Microsoft Management Console (MMC) snap-in on the computer, and then you try to configure the deployed printer by using Group Policy.

    Note The printer driver triggers post-install customization that is based on the PRINTER_EVENT_ADD_CONNECTION event.
In this scenario, the post-install customization process does not start as expected.

Cause

This issue occurs because the PRINTER_EVENT_ADD_CONNECTION event is not sent when network printers are pushed down by using Group Policy. Therefore, the post-install customization does not start.

Resolution

To resolve this issue, install the following hotfix. Then, when you deploy printers by using Group Policy, printer drivers will use the following new events that are raised by the Print Spooler service for post-install customization:
  • PRINTER_EVENT_ADD_CONNECTION_NO_UI
  • PRINTER_EVENT_DELETE_CONNECTION_NO_UI

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following versions of Windows:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Spoolss.dll6.0.6002.22543160,76808-Dec-201016:41x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Spoolss.dll6.0.6002.22543242,17608-Dec-201020:29x64
Spoolss.dll6.0.6002.22543160,76808-Dec-201016:41x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Spoolss.dll6.0.6002.22543494,59208-Dec-201017:02IA-64
Spoolss.dll6.0.6002.22543160,76808-Dec-201016:41x86
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.20xxx
    Windows 7 and Windows Server 2008 R2RTMLDR
    6.1.760
    1.21xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7600.20881316,92815-Jan-201105:30x86
Spoolsv.exe6.1.7601.21642317,95215-Jan-201105:31x86
Spoolsv.exe6.1.7600.20881316,92815-Jan-201105:30x86
Spoolsv.exe6.1.7601.21642317,95215-Jan-201105:31x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7600.20881559,10415-Jan-201106:16x64
Spoolsv.exe6.1.7601.21642560,12815-Jan-201106:17x64
Spoolsv.exe6.1.7600.20881559,10415-Jan-201106:16x64
Spoolsv.exe6.1.7601.21642560,12815-Jan-201106:17x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Spoolsv.exe6.1.7600.208811,085,95215-Jan-201105:08IA-64
Spoolsv.exe6.1.7601.216421,085,95215-Jan-201105:07IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The specific policy that is mentioned in the "Symptoms" section is named Deployed Printers. To find this policy, follow these steps:
  1. Open the Group Policy MMC snap-in.
  2. Click Computer Configuration, and then double-click Windows Settings.

For more information about the DrvPrinterEvent function, visit the following Microsoft website:

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot applicable
File size3,065
Date (UTC)09-Dec-2010
Time (UTC)06:10
PlatformNot applicable
File nameX86_0381b5a902f26f9f09a534af9c28fe85_31bf3856ad364e35_6.0.6002.22543_none_cd800f06ae6195f6.manifest
File versionNot applicable
File size717
Date (UTC)09-Dec-2010
Time (UTC)06:10
PlatformNot applicable
File nameX86_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22543_none_5d81700aa4c1e01e.manifest
File versionNot applicable
File size24,520
Date (UTC)08-Dec-2010
Time (UTC)18:29
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_811bb3ddbae6a5650b762b756a887fdc_31bf3856ad364e35_6.0.6002.22543_none_018bea2758d77b73.manifest
File versionNot applicable
File size1,082
Date (UTC)09-Dec-2010
Time (UTC)06:10
PlatformNot applicable
File nameAmd64_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22543_none_b9a00b8e5d1f5154.manifest
File versionNot applicable
File size24,560
Date (UTC)08-Dec-2010
Time (UTC)20:45
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,089
Date (UTC)09-Dec-2010
Time (UTC)06:10
PlatformNot applicable
File nameX86_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22543_none_5d81700aa4c1e01e.manifest
File versionNot applicable
File size24,520
Date (UTC)08-Dec-2010
Time (UTC)18:29
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_85af2447ebe0a81cd1087669251a5092_31bf3856ad364e35_6.0.6002.22543_none_6e1a6bd9693ecbf9.manifest
File versionNot applicable
File size1,080
Date (UTC)09-Dec-2010
Time (UTC)06:10
PlatformNot applicable
File nameIa64_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22543_none_5d831400a4bfe91a.manifest
File versionNot applicable
File size24,540
Date (UTC)08-Dec-2010
Time (UTC)18:21
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,593
Date (UTC)09-Dec-2010
Time (UTC)06:10
PlatformNot applicable
File nameX86_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22543_none_5d81700aa4c1e01e.manifest
File versionNot applicable
File size24,520
Date (UTC)08-Dec-2010
Time (UTC)18:29
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameUpdate.mum
File versionNot applicable
File size2,342
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameX86_121b2ddc43ce35b457bfe48bdba79816_31bf3856ad364e35_7.1.7601.21642_none_71e0d1c938e3b191.manifest
File versionNot applicable
File size709
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameX86_35feb2f5862c02fef5b46d294f4d3cc2_31bf3856ad364e35_6.1.7601.21642_none_c3b076e34e49569e.manifest
File versionNot applicable
File size709
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameX86_97f150edf73233864c3b74f3d5554f05_31bf3856ad364e35_6.1.7600.20881_none_e7bad7eb22acb307.manifest
File versionNot applicable
File size709
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameX86_cdd685d7fba295286fc4ab830da3fee6_31bf3856ad364e35_7.1.7600.20881_none_2e6755ee25038104.manifest
File versionNot applicable
File size709
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7600.20881_none_d6a79c803bfd8991.manifest
File versionNot applicable
File size207,265
Date (UTC)15-Jan-2011
Time (UTC)06:10
PlatformNot applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.21642_none_d8ba398039029f10.manifest
File versionNot applicable
File size207,265
Date (UTC)15-Jan-2011
Time (UTC)06:08
PlatformNot applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7600.20881_none_c81818c5c6e43260.manifest
File versionNot applicable
File size206,947
Date (UTC)15-Jan-2011
Time (UTC)06:05
PlatformNot applicable
File nameX86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.21642_none_ca2ab5c5c3e947df.manifest
File versionNot applicable
File size206,947
Date (UTC)15-Jan-2011
Time (UTC)06:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_3d0d1138c2f083edfc2c6fdf866494b8_31bf3856ad364e35_6.1.7600.20881_none_8af0d96b6f917a56.manifest
File versionNot applicable
File size713
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameAmd64_4c69e752f6205cd8eab33f56aca5653d_31bf3856ad364e35_7.1.7600.20881_none_041011c07c815095.manifest
File versionNot applicable
File size713
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameAmd64_a12cd7f22457b3d2e23dfca21c9c622d_31bf3856ad364e35_7.1.7601.21642_none_56c1b1d7e85e60dd.manifest
File versionNot applicable
File size713
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameAmd64_e791ce35294bce1baf8775d44c7d27a5_31bf3856ad364e35_6.1.7601.21642_none_f8727561fb6ded2a.manifest
File versionNot applicable
File size713
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7600.20881_none_32c63803f45afac7.manifest
File versionNot applicable
File size207,260
Date (UTC)15-Jan-2011
Time (UTC)07:03
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.21642_none_34d8d503f1601046.manifest
File versionNot applicable
File size207,260
Date (UTC)15-Jan-2011
Time (UTC)07:05
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7600.20881_none_2436b4497f41a396.manifest
File versionNot applicable
File size206,942
Date (UTC)15-Jan-2011
Time (UTC)06:58
PlatformNot applicable
File nameAmd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.21642_none_264951497c46b915.manifest
File versionNot applicable
File size206,942
Date (UTC)15-Jan-2011
Time (UTC)07:00
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,776
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_7a4c82cacd48df635138328b7e61afbe_31bf3856ad364e35_6.1.7600.20881_none_25be8e5f83a674e2.manifest
File versionNot applicable
File size711
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameIa64_ea58b8b2f6ef59a8d886498192016619_31bf3856ad364e35_6.1.7601.21642_none_24cc1e6a9aab55c4.manifest
File versionNot applicable
File size711
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
File nameIa64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7600.20881_none_d6a940763bfb928d.manifest
File versionNot applicable
File size207,261
Date (UTC)15-Jan-2011
Time (UTC)06:53
PlatformNot applicable
File nameIa64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.21642_none_d8bbdd763900a80c.manifest
File versionNot applicable
File size207,261
Date (UTC)15-Jan-2011
Time (UTC)07:01
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size1,947
Date (UTC)15-Jan-2011
Time (UTC)17:08
PlatformNot applicable
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文書番号:2466040 - 最終更新日: 2011/02/10 - リビジョン: 1

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