"FailedToGetRootFolders" error when you run an eDiscovery estimate search for archive mailboxes in Exchange Server 2013

Symptoms

Assume that there are more than 90 users in a Microsoft Exchange Server 2013 environment. Their primary mailboxes are located in different on-premises databases, and their Archive mailboxes are located in the cloud. When you run an eDiscovery estimate search, you receive an error message that looks something like:
[FailedToGetRootFolders] Export failed with error type: 'FailedToGetRootFolders'. Message: ErrorInternalServerError : An internal server error occurred. The operation failed.
Additionally, you may experience one or both of the following issues:
  • The Archive databases fail, and you receive an error message in Microsoft Outlook that looks something like:
    Cannot expand the folder. The set of folders cannot be opened. Microsoft Exchange is not available. Either there are network problems or the Exchange server is down for maintenance.
  • When you run the Test-ArchiveConnectivity cmdlet to verify archive functionality, you receive the following result:
    The Autodiscover request failed.

Cause

This is a known issue in Exchange Server 2013. 

Resolution

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
プロパティ

文書番号:3061487 - 最終更新日: 2015/09/15 - リビジョン: 1

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