Email stuck in the Outbox after Outlook 2013/2016 switch from cached mode to online mode with multiple accounts

現象

After Outlook 2013 or Outlook 2016 switch from cached mode to online mode and delete the .ost file, email stuck in the Outbox in case of a profile with multiple accounts.

- Steps to reproduce the problem

1. Create an Outlook 2013 profile with two Exchange accounts. 

2. Switch from cached mode to online mode with each accounts. 

3. Delete .ost files of two accounts. 

4. Restart Outlook 2013. 

5. Sent email from each accounts.

原因

After Outlook 2013 or Outlook 2016 switch from cached mode to online mode, the information about .ost file still exist in Outlook profile.
When sending Email, outlook tries to logon to the .ost file, an error will be occurred and the process of sending will be paused if the .ost file has been deleted.

解決方法

N/A

回避策

1.Recreate a profile with two accounts in online mode

2.do not delete ost file

3.use a registry as below



Outlook 2013 :

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\OST

Or

HKEY_CURRENT_USER\Software\policies\Microsoft\Office\15.0\Outlook\OST

Type : REG_DWORD

Name : NoOST

Value : 2



Outlook 2016 :

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\OST

Or

HKEY_CURRENT_USER\Software\policies\Microsoft\Office\16.0\Outlook\OST

Type : REG_DWORD

Name : NoOST

Value : 2

状況

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

詳細

This problem does not occur a profile with single account.

関連情報

N/A
プロパティ

文書番号:3153415 - 最終更新日: 2016/09/29 - リビジョン: 1

フィードバック