Windows Media Player 12 displays scrambled DVD content in Windows 7 or in Windows Server 2008 R2

Symptoms

Assume that you play certain DVDs in Windows Media Player 12 on a computer that is running Windows 7 or Windows Server 2008 R2. However, Windows Media Player displays scrambled content instead of the expected video content.

Cause

This issue occurs because the DVD Content Scramble System key decryption fails.

Resolution

Update information

How to obtain this update

Microsoft Update

This update is available from the following Microsoft Update website:

http://update.microsoft.comFor more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Qdvd.dll

6.6.7601.17835

514,560

04-May-2012

09:59

Qdvd.dll

6.6.7601.21987

514,560

04-May-2012

09:57

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Qdvd.dll

6.6.7601.17835

366,592

04-May-2012

11:00

Qdvd.dll

6.6.7601.21987

366,592

04-May-2012

10:49

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Qdvd.dll

6.6.7601.17835

901,632

04-May-2012

09:32

Qdvd.dll

6.6.7601.21987

901,632

04-May-2012

09:45

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File Property

Description

File name

X86_1963f81dd0c2208f78377bcdbd7f6a0e_31bf3856ad364e35_6.1.7601.21987_none_4a557e8f54509c18.manifest

File version

Not applicable

File size

709

Date (UTC)

04-May-2012

Time (UTC)

13:34

File name

X86_d77da74658e40fdb2c0691efda73dd39_31bf3856ad364e35_6.1.7601.17835_none_d85957fe3873d53d.manifest

File version

Not applicable

File size

709

Date (UTC)

04-May-2012

Time (UTC)

13:34

File name

X86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17835_none_5614fae13229f515.manifest

File version

Not applicable

File size

16,389

Date (UTC)

04-May-2012

Time (UTC)

10:26

File name

X86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21987_none_566a88a44b6e5342.manifest

File version

Not applicable

File size

16,389

Date (UTC)

04-May-2012

Time (UTC)

10:32

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File Property

Description

File name

Amd64_5233cbcd7ea5c905cea96a5d10d10ed3_31bf3856ad364e35_6.1.7601.17835_none_b26e2231a734c7d6.manifest

File version

Not applicable

File size

1,066

Date (UTC)

04-May-2012

Time (UTC)

13:34

File name

Amd64_5385d66a7cb80cec9963e103cef3836f_31bf3856ad364e35_6.1.7601.21987_none_03d55ab288f60d36.manifest

File version

Not applicable

File size

1,066

Date (UTC)

04-May-2012

Time (UTC)

13:34

File name

Amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17835_none_b2339664ea87664b.manifest

File version

Not applicable

File size

13,663

Date (UTC)

04-May-2012

Time (UTC)

11:28

File name

Amd64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21987_none_b289242803cbc478.manifest

File version

Not applicable

File size

13,663

Date (UTC)

04-May-2012

Time (UTC)

11:19

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File Property

Description

File name

Ia64_47a7c192966fbfdb20f7a26e52f937ec_31bf3856ad364e35_6.1.7601.21987_none_17d076f6485aa233.manifest

File version

Not applicable

File size

1,064

Date (UTC)

04-May-2012

Time (UTC)

13:34

File name

Ia64_976fa190918cddb98dc56ee95deb7c2f_31bf3856ad364e35_6.1.7601.17835_none_55ba19365dba1a1e.manifest

File version

Not applicable

File size

1,064

Date (UTC)

04-May-2012

Time (UTC)

13:34

File name

Ia64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.17835_none_56169ed73227fe11.manifest

File version

Not applicable

File size

13,661

Date (UTC)

04-May-2012

Time (UTC)

11:20

File name

Ia64_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21987_none_566c2c9a4b6c5c3e.manifest

File version

Not applicable

File size

13,661

Date (UTC)

04-May-2012

Time (UTC)

11:08

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