Email is stuck in the Outbox in Outlook for Mac 2011

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Article ID: 2434474 - View products that this article applies to.
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SYMPTOMS

Sent email message move to your Outbox folder but never move to your Sent Items folder. 

RESOLUTION

After you send a message, Outlook moves the message to your Outbox. When Outlook establishes a connection to your email server, the application tries to deliver the message, and a copy of the message appears in your Outbox. If you open and close a message while it is still in your Outbox, you change the status of the message, and it is not sent. 

Step 1: Make sure Outlook is not offline

Outlook 2011 might be set to Work Offline. Check to see whether Outlook is offline. To do this, follow these steps: 
  1. Start Outlook.
  2. Click the Outlook menu, and see whether the Work Offline option has a check mark. If there is a check mark, click Work Offline again. 

Step 2: Empty the Outlook send folder

Open the Send folder in Outlook, and then delete all messages that are listed there. Quit Outlook. Restart Outlook, and then try sending or receiving email.

Step 3: Use the Shift key and restart Outlook

Quit Outlook if it is running. Press and hold the Shift key on your keyboard as you restart Outlook. 

If the issue continues to occur, rebuild the Outlook database. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2360509  Rebuild the identity database to resolve problems in Outlook for Mac 2011

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Article ID: 2434474 - Last Review: August 29, 2011 - Revision: 4.1
APPLIES TO
  • Microsoft Outlook for Mac 2011
Keywords: 
dftsdahomeportal KB2434474

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