"0x0000007E" Stop error after you perform a hot removal of a PCI device in Windows 7, in Windows Server 2008 R2, in Windows Vista or in Windows Server 2008

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Article ID: 2511500 - View products that this article applies to.
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SYMPTOMS

Consider the following scenario:
  • You have a computer that is running Windows Server 2008 R2, Windows 7, Windows Vista or Windows Server 2008, and that supports the hot removal of PCI devices.
  • You perform a hot removal of a PCI device on a storage controller.
In this scenario, you receive a Stop error message that resembles the following:
STOP 0x0000007E (parameter1, parameter2, parameter3, parameter4) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Notes
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x0000007E" Stop errors are caused by this issue.

CAUSE

This issue occurs because Storport.sys does not handle the hot removal request correctly.

RESOLUTION

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:
935791 How to obtain the latest Windows Vista service pack
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
968849 How to obtain the latest service pack for Windows Server 2008
For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:
976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    Collapse this tableExpand this table
    VersionProductSR_LevelService branch
    6.0.600 2 . 22xxxWindows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6002.22711124,80007-Sep-201105:00x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6002.22711168,32007-Sep-201104:55x64
For all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.0.6002.22711375,16807-Sep-201104:35IA-64
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    Collapse this tableExpand this table
    VersionProductMilestoneService branch
    6.1.760 0.20xxxWindows 7 and Windows Server 2008 R2RTMLDR
    6.1.760 1.21xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.1.7600.20927149,37618-Mar-201106:13x86
Storport.sys6.1.7601.21686149,37618-Mar-201105:52x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.1.7600.20927188,80018-Mar-201106:46x64
Storport.sys6.1.7601.21686190,84818-Mar-201106:40x64
For all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.1.7600.20927430,46418-Mar-201105:39IA-64
Storport.sys6.1.7601.21686430,46418-Mar-201105:33IA-64

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameUpdate.mum
File versionNot Applicable
File size3,078
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
File nameX86_54da0febdfccc36f69261ff489072ded_31bf3856ad364e35_6.0.6002.22711_none_6eb95a89b1781fca.manifest
File versionNot Applicable
File size696
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22711_none_29e29ed04679f668.manifest
File versionNot Applicable
File size5,411
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
Collapse this tableExpand this table
File nameAmd64_08aaedc7fa02a94b55d00acb9c9b795e_31bf3856ad364e35_6.0.6002.22711_none_e0fb3fbf0b5df03d.manifest
File versionNot Applicable
File size700
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22711_none_86013a53fed7679e.manifest
File versionNot Applicable
File size5,666
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size3,102
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
Collapse this tableExpand this table
File nameIa64_16e19ef28bff38d49583ae12c4e3561c_31bf3856ad364e35_6.0.6002.22711_none_83ef5a8e208b3918.manifest
File versionNot Applicable
File size698
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.0.6002.22711_none_29e442c64677ff64.manifest
File versionNot Applicable
File size5,664
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size2,255
Date (UTC)07-Sep-2011
Time (UTC)05:08
PlatformNot Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
Collapse this tableExpand this table
File nameX86_4ed1ee3df4657778ded40caf2bd942fc_31bf3856ad364e35_6.1.7601.21686_none_4045b8b34d758731.manifest
File versionNot applicable
File size696
Date (UTC)18-Mar-2011
Time (UTC)18:45
PlatformNot applicable
File nameX86_6382e5fa5f46a37d14a913a955ed1ca4_31bf3856ad364e35_6.1.7600.20927_none_00a30149a6880576.manifest
File versionNot applicable
File size696
Date (UTC)18-Mar-2011
Time (UTC)18:45
PlatformNot applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20927_none_281f2b31aa6d97d9.manifest
File versionNot applicable
File size15,725
Date (UTC)18-Mar-2011
Time (UTC)06:33
PlatformNot applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.21686_none_29c3a67fa7c594ed.manifest
File versionNot applicable
File size15,725
Date (UTC)18-Mar-2011
Time (UTC)06:13
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
Collapse this tableExpand this table
File nameAmd64_2122fab2388d4ef1f9978299fc0a4488_31bf3856ad364e35_6.1.7601.21686_none_28bd4bb22bfa61e5.manifest
File versionNot applicable
File size700
Date (UTC)18-Mar-2011
Time (UTC)18:45
PlatformNot applicable
File nameAmd64_386ad48e34ff4d56acd1cf919a2dd5e6_31bf3856ad364e35_6.1.7600.20927_none_ede1a31ef91c6988.manifest
File versionNot applicable
File size700
Date (UTC)18-Mar-2011
Time (UTC)18:45
PlatformNot applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20927_none_843dc6b562cb090f.manifest
File versionNot applicable
File size15,727
Date (UTC)18-Mar-2011
Time (UTC)07:38
PlatformNot applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.21686_none_85e2420360230623.manifest
File versionNot applicable
File size15,727
Date (UTC)18-Mar-2011
Time (UTC)07:04
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
Collapse this tableExpand this table
File nameIa64_22b45032cfa2d14633bb8fe07a4d9950_31bf3856ad364e35_6.1.7600.20927_none_61abed847db2d952.manifest
File versionNot applicable
File size698
Date (UTC)18-Mar-2011
Time (UTC)18:45
PlatformNot applicable
File nameIa64_e0668499b6ebc754252ebf3331aeeb84_31bf3856ad364e35_6.1.7601.21686_none_c53a1654452b8611.manifest
File versionNot applicable
File size698
Date (UTC)18-Mar-2011
Time (UTC)18:45
PlatformNot applicable
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.1.7600.20927_none_2820cf27aa6ba0d5.manifest
File versionNot applicable
File size15,726
Date (UTC)18-Mar-2011
Time (UTC)07:35
PlatformNot applicable
File nameIa64_microsoft-windows-storport_31bf3856ad364e35_6.1.7601.21686_none_29c54a75a7c39de9.manifest
File versionNot applicable
File size15,726
Date (UTC)18-Mar-2011
Time (UTC)07:04
PlatformNot applicable

Properties

Article ID: 2511500 - Last Review: October 13, 2011 - Revision: 2.0
APPLIES TO
  • Windows Server 2008 R2 Enterprise
  • Windows Server 2008 R2 Datacenter
  • Windows Server 2008 R2 for Itanium-Based Systems
  • Windows Server 2008 R2 Foundation
  • Windows Server 2008 R2 Standard
  • Windows Web Server 2008 R2
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows Server 2008 Datacenter
  • Windows Server 2008 Datacenter without Hyper-V
  • Windows Server 2008 Enterprise
  • Windows Server 2008 Enterprise without Hyper-V
  • Windows Server 2008 for Itanium-Based Systems
  • Windows Server 2008 Foundation
  • Windows Server 2008 Standard
  • Windows Server 2008 Standard without Hyper-V
Keywords: 
kbautohotfix kbqfe kbhotfixserver kbfix kbexpertiseinter kbsurveynew KB2511500

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