Symptoms
Assume that Microsoft Lync 2010 for Android is installed on a device that is running Android 4.2 or Android 4.2.1. When you try to sign in to Lync 2010 for Android on the device, the sign-in operation fails. Additionally, you receive the following error message:
Can't sign in.
Cause
The issue occurs because the Android 4.2 or Android 4.2.1 client unexpectedly sends a web ticket that includes an empty password value. Therefore, the web ticket authentication process fails.
Resolution
To resolve this issue, install the following cumulative update:
2793823 Description of the cumulative update package for Lync 2010 for Android: December 2012
More Information
For more information about the Web Ticket Service Server, go to the following Microsoft website:
General information about the Web Ticket Service serverFor more information about the Web Ticket Service, go to the following Microsoft website:
General information about the Web Ticket Service
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
