Symptoms
Consider the following scenario:
-
You install update 2670838 on a computer that is running Windows 7 or Windows Server 2008 R2. Or, you are using a computer that is running Windows RT, Windows 8, Windows Server 2012, Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2.
-
You use Windows Photo Viewer to open a picture that is larger than 500 pixels. For example, the size of the picture is 768*1024.
-
You print the picture by using a printer that uses the XPS driver.
In this scenario, there are white lines in the printed picture every 500 pixels.
Cause
The issue occurs because the picture is not correctly decoded.
Resolution
Update information
How to obtain this update
Windows Update
This update is available from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
|
Operating system |
Update |
|---|---|
|
All supported x86-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows 7 |
|
|
All supported x64-based versions of Windows Server 2008 R2 |
|
|
All supported x86-based versions of Windows 8 |
|
|
All supported x64-based versions of Windows 8 |
|
|
All supported x64-based versions of Windows Server 2012 |
|
|
All supported x86-based versions of Windows 8.1 |
|
|
All supported x64-based versions of Windows 8.1 |
|
|
All supported x64-based versions of Windows Server 2012 R2 |
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Prerequisites
To apply this update, you must be running one of the following operating systems:
-
Windows 7 Service Pack 1 (SP1) that has the platform update 2670838 installed
-
Windows Server 2008 R2 SP1 that has the platform update 2670838 installed
-
Windows RT
-
Windows 8
-
Windows Server 2012
-
Windows RT 8.1
-
Windows 8.1
-
Windows Server 2012 R2
For more information about the platform update, click the following article number to view the article in the Microsoft Knowledge Base:
2670838 A platform update is available for Windows 7 SP1 and Windows Server 2008 R2 SP1
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may be prompted to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information and notes
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmphoto.dll |
6.2.9200.16492 |
417,792 |
22-Nov-2013 |
07:11 |
x86 |
|
Wmphoto.dll |
6.2.9200.16492 |
417,792 |
22-Nov-2013 |
07:09 |
x86 |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmphoto.dll |
6.2.9200.16492 |
465,920 |
04-Jul-2013 |
12:31 |
x64 |
|
Wmphoto.dll |
6.2.9200.16492 |
465,920 |
09-Jul-2013 |
06:46 |
x64 |
|
Wmphoto.dll |
6.2.9200.16492 |
417,792 |
22-Nov-2013 |
07:11 |
x86 |
|
Wmphoto.dll |
6.2.9200.16492 |
417,792 |
22-Nov-2013 |
07:09 |
x86 |
Windows 8 and Windows Server 2012 file information and notes
-
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.16 xxx
Windows 8 and Windows Server 2012
RTM
GDR
6.2.920 0.20 xxx
Windows 8 and Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 8
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmphoto.dll |
6.2.9200.16768 |
368,640 |
23-Nov-2013 |
05:05 |
x86 |
|
Wmphoto.dll |
6.2.9200.20885 |
368,640 |
23-Nov-2013 |
04:56 |
x86 |
For all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmphoto.dll |
6.2.9200.16768 |
420,864 |
23-Nov-2013 |
06:43 |
x64 |
|
Wmphoto.dll |
6.2.9200.20885 |
420,864 |
23-Nov-2013 |
05:14 |
x64 |
|
Wmphoto.dll |
6.2.9200.16768 |
368,640 |
23-Nov-2013 |
05:05 |
x86 |
|
Wmphoto.dll |
6.2.9200.20885 |
368,640 |
23-Nov-2013 |
04:56 |
x86 |
Windows 8.1 and Windows Server 2012 R2 file information and notes
-
The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.2.920 0.16 xxx
Windows 8 and Windows Server 2012
RTM
GDR
6.2.920 0.20 xxx
Windows 8 and Windows Server 2012
RTM
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based versions of Windows 8.1
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmphoto.dll |
6.3.9600.16474 |
348,160 |
23-Nov-2013 |
04:13 |
x86 |
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Wmphoto.dll |
6.3.9600.16474 |
393,216 |
23-Nov-2013 |
04:34 |
x64 |
|
Wmphoto.dll |
6.3.9600.16474 |
348,160 |
23-Nov-2013 |
04:13 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File property |
Value |
|---|---|
|
File name |
X86_24c8cb3f36a8e987158dae62547c3437_31bf3856ad364e35_7.1.7601.18323_none_46f8506b3ab9b730.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
17:43 |
|
Platform |
Not applicable |
|
File name |
X86_b9a5fef105fdb8601f400e8f21ec0a62_31bf3856ad364e35_7.1.7601.22520_none_1d9f04b6c1ee6a84.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
17:43 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest |
|
File version |
Not applicable |
|
File size |
20,582 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
10:12 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest |
|
File version |
Not applicable |
|
File size |
20,582 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
10:06 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File property |
Value |
|---|---|
|
File name |
Amd64_b1e21e3b41a6af674958bf5a55d672c3_31bf3856ad364e35_7.1.7601.22520_none_3317364f98c32600.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
17:43 |
|
Platform |
Not applicable |
|
File name |
Amd64_ed8d1c1651673bf0c34ba071f3e45dd4_31bf3856ad364e35_7.1.7601.18323_none_aef1a4877b789ace.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
17:43 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_eec4451fe74e2b76.manifest |
|
File version |
Not applicable |
|
File size |
20,586 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
10:32 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_ef4ae2f3006e7c62.manifest |
|
File version |
Not applicable |
|
File size |
20,586 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
10:31 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.18323_none_92a5a99c2ef0ba40.manifest |
|
File version |
Not applicable |
|
File size |
20,582 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
10:12 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_7.1.7601.22520_none_932c476f48110b2c.manifest |
|
File version |
Not applicable |
|
File size |
20,582 |
|
Date (UTC) |
22-Nov-2013 |
|
Time (UTC) |
10:06 |
|
Platform |
Not applicable |
Additional file information for Windows 8 and Windows Server 2012
Additional files for all supported x86-based versions of Windows 8
|
File property |
Value |
|---|---|
|
File name |
X86_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_bef45c42568a138b.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:58 |
|
Platform |
Not applicable |
|
File name |
X86_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_088d06bd0822ffa2.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:58 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest |
|
File version |
Not applicable |
|
File size |
20,990 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
05:33 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest |
|
File version |
Not applicable |
|
File size |
20,990 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
05:43 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File property |
Value |
|---|---|
|
File name |
Amd64_1a098e18d0be8d6dae22ab28402601b3_31bf3856ad364e35_6.2.9200.20885_none_540edc6c85ef0f7a.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:59 |
|
Platform |
Not applicable |
|
File name |
Amd64_28496aec01d57d6132cdccbd32c2d21d_31bf3856ad364e35_6.2.9200.16768_none_1b12f7c60ee784c1.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:59 |
|
Platform |
Not applicable |
|
File name |
Amd64_49da3e961ffba86be7bc772c6f044d22_31bf3856ad364e35_6.2.9200.16768_none_117f9566c3f2cf21.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:59 |
|
Platform |
Not applicable |
|
File name |
Amd64_74a8eb8dddfbb4876fb0513b02031219_31bf3856ad364e35_6.2.9200.16768_none_42b1c4d54d5a791b.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:59 |
|
Platform |
Not applicable |
|
File name |
Amd64_af41fad8bf0c910bbc723146072d805a_31bf3856ad364e35_6.2.9200.20885_none_faf5ade106f457d6.manifest |
|
File version |
Not applicable |
|
File size |
1,058 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:59 |
|
Platform |
Not applicable |
|
File name |
Amd64_de89bbfb5db8bac79e5355471a17d15f_31bf3856ad364e35_6.2.9200.20885_none_64aba240c08070d8.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
14:59 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_f81cfe31cf6f2e86.manifest |
|
File version |
Not applicable |
|
File size |
20,994 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
08:05 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_f88dfa46e89fba2d.manifest |
|
File version |
Not applicable |
|
File size |
20,994 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
07:43 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.16768_none_9bfe62ae1711bd50.manifest |
|
File version |
Not applicable |
|
File size |
20,990 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
05:33 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.2.9200.20885_none_9c6f5ec3304248f7.manifest |
|
File version |
Not applicable |
|
File size |
20,990 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
05:43 |
|
Platform |
Not applicable |
Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8
|
File property |
Value |
|---|---|
|
File name |
X86_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_a18fc8346fd04309.manifest |
|
File version |
Not applicable |
|
File size |
705 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
19:44 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest |
|
File version |
Not applicable |
|
File size |
20,990 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
08:32 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
|
File property |
Value |
|---|---|
|
File name |
Amd64_1200b05a8d62e3cf9119c73df7d517cb_31bf3856ad364e35_6.3.9600.16474_none_fdae63b8282db43f.manifest |
|
File version |
Not applicable |
|
File size |
707 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
19:45 |
|
Platform |
Not applicable |
|
File name |
Amd64_6d610ec860864cd92205cfe04cd41eb3_31bf3856ad364e35_6.3.9600.16474_none_404439157aae4111.manifest |
|
File version |
Not applicable |
|
File size |
709 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
19:45 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_9002e01219adbe23.manifest |
|
File version |
Not applicable |
|
File size |
20,994 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
12:45 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-photo-image-codec_31bf3856ad364e35_6.3.9600.16474_none_33e4448e61504ced.manifest |
|
File version |
Not applicable |
|
File size |
20,990 |
|
Date (UTC) |
23-Nov-2013 |
|
Time (UTC) |
08:32 |
|
Platform |
Not applicable |
