Outlook crashes when you open a meeting that contains Lync meeting details
Symptoms
When you open a meeting that contains details from a Lync meeting or another online meeting in Microsoft Outlook 2013 or Outlook 2010, Outlook crashes. Additionally, in the Application log, you may find one or more of the following crash signatures in event ID 1000:
| Application name | Application version | Module name | Module version | Offset |
|---|---|---|---|---|
| Outlook 2013 | ||||
| Outlook.exe | 15.0.4641.1001 | Outlook.exe | 15.0.4641.1001 | 0x00A131B7 |
| Outlook.exe | 15.0.4659.1000 | Outlook.exe | 15.0.4659.1000 | 0x00A13EBF |
| Outlook.exe | 15.0.4667.1000 | Outlook.exe | 15.0.4667.1000 | 0x00A176C7 |
| Outlook.exe | 15.0.4649.1000 | Outlook.exe | 15.0.4649.1000 | 0x0000000000B66F59 |
| Outlook.exe | 15.0.4659.1000 | Outlook.exe | 15.0.4659.1000 | 0x0000000000B65D9D |
| Outlook.exe | 15.0.4667.1000 | Outlook.exe | 15.0.4667.1000 | 0x0000000000B6C839 |
| Outlook.exe | 15.0.4753.1002 | Outlook.exe | 15.0.4753.1002 | 0x00011F82 |
| Outlook.exe | 15.0.4727.1000 | Outlook.exe | 15.0.4727.1000 | 0x00011F7F |
| Outlook 2010 | ||||
| Outlook.exe | 14.0.7149.5000 | Outlook.exe | 14.0.7149.5000 | 0x0000A0CF |
| Outlook.exe | 14.0.7153.5000 | Outlook.exe | 14.0.7153.5000 | 0x0004916A |
| Outlook.exe | 14.0.7109.5000 | Outlook.exe | 14.0.7109.5000 | 0x0000000000007B94 |
| Outlook.exe | 14.0.7113.5000 | Outlook.exe | 14.0.7113.5000 | 0x0000A0B5 |
| Outlook.exe | 14.0.7157.5000 | Outlook.exe | 14.0.7157.5000 | 0x0000A0CF |
| Outlook.exe | 14.0.7157.5000 | Outlook.exe | 14.0.7157.5000 | 0x0000000000007BA8 |
| Outlook.exe | 14.0.7160.5000 | Outlook.exe | 14.0.7160.5000 | 0x00013A98 |
| Outlook.exe | 14.0.7162.5003 | Outlook.exe | 14.0.7162.5003 | 0x0000000000007B60 |
Cause
This problem occurs when the following conditions are true:
- The organizer who created the meeting is using Outlook 2013 or Outlook 2010 for Windows.
- The meeting includes Lync or other online meeting details.
- The meeting is updated later through Outlook 2016 for Mac.
This is a common scenario in a manager/delegate configuration. For example, the delegate creates the meeting in the first bullet point, includes Lync or other online meeting details in the second, and then the manager updates the meeting in the third bullet.
Resolution
To fix this issue, install the latest update for your version of Outlook for Mac which updates the meeting in bullet 3 in the Cause section.
To resolve this issue for Outlook 2016 for Mac, install the August 11, 2015, update for Office 2016 for Mac, or a later update. For information about this update, see MS15-081: Description of the security update for Office 2016 for Mac: August 11, 2015.
More information
To review the Application log, follow these steps:
In Control Panel, open Administrative Tools.
Double-click Event Viewer.
In the navigation pane on the left side, select Application under Windows Logs.
In the Actions pane on the right side, select Filter Current Log.
In the Filter Current Log dialog box, type 1000 in the Includes/Excludes Event IDs field, as shown in the following screen shot, and then select OK.
