Share your desktop displays a black screen in Skype for Business - Skype for Business Online | Microsoft Learn

Article
4/11/2023
Applies to:

Skype for Business Online, Windows 7 Professional, Windows 7 Enterprise, Windows 7 Home Premium

Problem

Consider the following scenario:

On a Windows 7-based computer, you click Share your desktop, and then share your primary monitor.
While the primary monitor is still being shared, you click Share your desktop, and then share a secondary monitor.

In this scenario, a Skype for Business (formerly Lync) user sees only a black screen instead of the shared desktop.

Resolution

To fix this issue in Skype for Business 2016 MSI, install the January 3, 2017, update for Skype for Business 2016 (KB3128049) or a later update.
To fix this issue in Skype for Business 2016 C2R, update the program to build 16.0.7369.2090 or a later build.

Workaround

To work around this issue, switch to a secondary monitor. To do this, follow these steps:

Click Stop Sharing on the primary monitor.
Click Share your desktop, and then select a secondary monitor.

More information

This is a known issue in Skype for Business. Microsoft is working to resolve this issue.

Still need help? Go to Microsoft Community.