Symptoms
When you try to view the Computer Groups container in the Microsoft Operations Manager (MOM) 2005 Administrator Console, you receive the following error message:
0x800706be: The remote procedure call failed
Additionally, the following events are logged in the Application event log on the MOM Management Server.
Message 1Message 2
Cause
This problem occurs after you upgrade the operating system for a MOM 2005 Management Server from Microsoft Windows Server 2003 to Windows Server 2003 Service Pack 1 (SP1).
Resolution
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Operations Manager 2005. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
905416 How to obtain the latest Microsoft Operations Manager 2005 service pack
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
No prerequisites are required.
Restart requirement
This hotfix restarts the MOM service on the Management Server.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel. Date Time Version Size File name
---------------------------------------------------------
08-Apr-2005 18:26 5.0.2749.21 4,041,456 Dasserver.dll
Installation information
You must install this hotfix on each MOM 2005 Management Server that is running Windows Server 2003 SP1 or later Windows Server 2003 service packs. To install this hotfix, follow these steps:
-
Copy the file MOM2005-RTM-KB896989-X86-ENU.EXE to a local folder or to a shared folder on the network.
-
On the Management Server, run MOM2005-RTM-KB896989-X86-ENU.EXE. You can run MOM2005-RTM-KB896989-X86-ENU.EXE by using Windows Explorer or a Command Prompt.
Note This hotfix will stop and then restart the MOM service to force the changes to take effect.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Operations Manager 2005 Service Pack 1.
More Information
For more information about other problems that are resolved by Microsoft Operations Manager 2005 Service Pack 1, click the following article number to view the article in the Microsoft Knowledge Base:
905420 List of bugs that are fixed in Microsoft Operations Manager 2005 service packs
For more information about standard terminology used to describe software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
