Article ID: 926948 - View products that this article applies to.
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SYMPTOMS

When you try to open a Microsoft Office Visio 2007 drawing or a Microsoft Office Visio 2003 drawing on a computer that is running Microsoft Office Visio Viewer 2007, the drawing may not open in Windows Internet Explorer. Additionally, you may receive one of the following error messages:
  • Error message 1
    The page cannot be displayed.
  • Error message 2
    Internet Explorer cannot display the webpage.

CAUSE

This issue may occur if Microsoft Visio 2002 is installed on the computer on which Visio Viewer 2007 is installed.

WORKAROUND

To have us work around this problem for you by using Method 2, go to the "Fix it for me" section. If you prefer to fix this problem yourself, go to the "Let me fix it myself" section.

Fix it for me



To fix this problem automatically, click the Fix it button or link. Then click Run in the File Download dialog box, and follow the steps in the Fix it wizard.


Fix this problem
Microsoft Fix it 50712
Notes
  • This wizard may be in English only. However, the automatic fix also works for other language versions of Windows.
  • If you are not on the computer that has the problem, save the Fix it solution to a flash drive or a CD and then run it on the computer that has the problem.

Then, go to the "Did this fix the problem?" section.



Let me fix it myself

To work around this issue use one of the following methods.

Method 1: Uninstall Visio Viewer 2007, and then install Visio Viewer 2003

  1. Click Start, click Run, type appwiz.cpl, and then click OK.
  2. In the Currently installed programs list, click Microsoft Office Suite 2007, and then click Change.
  3. Click Add or Remove Features, and then click Continue.
  4. On the Installation Options page, expand the list next to Microsoft Office Visio Viewer, and then click Not Available.
  5. Click Continue.
  6. After Visio Viewer 2007 is removed, install Visio Viewer 2003. To obtain Visio Viewer 2003, visit the following Microsoft Web site:
    http://www.microsoft.com/downloads/details.aspx?FamilyId=3FB3BD5C-FED1-46CF-BD53-DA23635AB2DF&displaylang=en
Use Visio Viewer 2003 to view Visio files that were created in Visio 2007 or in Visio 2003.

Method 2: Modify the registry

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 How to back up and restore the registry in Windows


In Notepad, create a registry file (.reg) to change the Visio Viewer 2007 registry entries. To do this, follow these steps:
  1. Copy and then paste the following text in a new Notepad file:
    Windows Registry Editor Version 5.00
    
    [HKEY_CLASSES_ROOT\.vsd]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
    [HKEY_CLASSES_ROOT\.vst]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
    [HKEY_CLASSES_ROOT\.vdx]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
    [HKEY_CLASSES_ROOT\.vss]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
    [HKEY_CLASSES_ROOT\.vst]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
    [HKEY_CLASSES_ROOT\.vsx]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
    [HKEY_CLASSES_ROOT\.vtx]
    "Content Type"="application/vnd.ms-visio.viewer"
    @="VisioViewer.Viewer"
    
  2. On the File menu, click Save As.
  3. Select a location to save the file.
  4. In the File name box, type Visioreg.reg.
  5. In the Save as type list, click Text Document (*.txt), and then click Save.
  6. On the File menu, click New.
  7. Copy and then paste the following text to the new Notepad file:
    @echo off
    reg delete "hkcr\.vdx"  /f
    reg delete "hkcr\.vsd"  /f
    reg delete "hkcr\.vss"  /f
    reg delete "hkcr\.vst"  /f
    reg delete "hkcr\.vsx"  /f 
    reg delete "hkcr\.vtx"  /f
    regedit /s C:\Visioreg.reg
    Note: The last line of the file must include the full path and the file name of the .reg file that you saved in step 5.
  8. On the File menu, click Save As.
  9. Select a location to save the file.
  10. In the File name box, type Visiofix.bat.
  11. In the Save as type list, click Text Document (*.txt), and then click Save.
  12. In Windows Explorer, locate the folder in which you saved the Visiofix.bat file.
  13. Double-click Visiofix.bat.
After you complete method 2, when you double-click a Visio file, the file will only open in Visio Viewer. To edit a Visio file, you must start Visio, click Open on the File menu, and then locate the file that you want to edit.

You must reapply this workaround if Visio 2002 is repaired or if a service pack is applied.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this section. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an email message.

Properties

Article ID: 926948 - Last Review: September 30, 2011 - Revision: 3.0
APPLIES TO
  • Microsoft Office Visio Professional 2007
  • Microsoft Office Visio Standard 2007
  • Microsoft Office Visio Professional 2003
  • Microsoft Visio 2002 Professional Edition
  • Microsoft Visio 2002 Standard Edition
Keywords: 
kbtshoot kbexpertisebeginner kbprb kbfixme kbmsifixme KB926948

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