Error message when you try to run the BitLocker Drive Encryption program: "Cannot run"

Symptoms

When you try to run the BitLocker Drive Encryption program, you receive the following error message in a BitLocker Drive Encryption Error dialog box:

Cause

This problem occurs if one of the following entries in the Boot Configuration Data (BCD) store points to the incorrect partition:

• Windows Boot Manager

• Windows Memory Tester

• Resume from Hibernate

Resolution

To resolve this problem, edit the following BCD entries:

• Windows Boot Manager
  Set this entry to point to the system partition. To do this, follow these steps:

  1. Click Start
     
     , click All Programs, click Accessories, right-click Command Prompt, and then click Run as administrator.
     
     
     
     If you are prompted for an administrator password or for confirmation, type your password or click Continue.

  2. At the command prompt, type bcdedit -set {bootmgr} device partition=S:
     
     Note In this command, S: represents the drive letter for the system partition.

• Windows Memory Tester
  Set this entry to point to the system partition. To do this, type the following command at the elevated command prompt:

  bcdedit -set {memdiag} device partition=S:
  
  Note In this command, S: represents the drive letter for the system partition.

• Resume from Hibernate
  Set this entry to point to the operating system partition. This partition is also known as the boot partition. To do this, follow these steps:

  1. At the elevated command prompt, type bcdedit -enum all.
     
     Note the identifier value for the Resume from Hibernate entry.

  2. At the elevated command prompt, type bcdedit -set {identifier} device partition=C:.
     
     Note In this command, identifier represents the identifier value for the Resume from Hibernate entry in step 1 of this procedure. Also, C: represents the drive letter for the boot partition.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about BitLocker, visit the following Microsoft Web sites:

• Resources for IT Professionals - BitLocker Drive Encryption

  http://technet.microsoft.com/en-us/windowsvista/aa905065.aspx

• BitLocker Drive Encryption: Executive Overview

  http://technet.microsoft.com/en-us/windowsvista/aa906018.aspx

• Windows BitLocker Drive Encryption Step-by-Step Guide

  http://technet2.microsoft.com/WindowsVista/en/library/c61f2a12-8ae6-4957-b031-97b4d762cf311033.mspx