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You cannot view a secure Web site in Internet Explorer 8 and later versions

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Warning

The retired, out-of-support Internet Explorer 11 desktop application has been permanently disabled through a Microsoft Edge update on certain versions of Windows 10. For more information, see Internet Explorer 11 desktop app retirement FAQ.

This article introduces many methods to solve the issue that you cannot view a secure web site in Internet Explorer 8 and later versions of Internet Explorer.

Original product version:   Internet Explorer 8 and later versions
Original KB number:   968089

Symptoms

When you try to view secure Web site by using Microsoft Internet Explorer 8 or a later version of Internet Explorer, you cannot access the Web site.

Note

Secure Web sites are generally accessed by using a URL that includes the https:// protocol.

Resolution 1: Delete browsing history

Internet Explorer could be using old information when you try to view the Web page. Try deleting your browsing history to see whether the problem is resolved. Follow these steps:

  1. Click Start, and then click Internet Explorer.

  2. Click Tools, and then click Delete Browsing History.

  3. In Delete Browsing History, click Delete All.

  4. Click to select the Also delete files and settings stored by add-ons check box, and then click OK.

  5. Try to view the Web page again to see whether it works correctly.

If the Web page works correctly, you are finished with this article. If the Web page does not work correctly, try the next resolution.

Resolution 2: Run Internet Explorer in No Add-ons mode

Although browser add-ons can enhance your online experience, they can occasionally interfere or conflict with other software on your computer. Try starting Internet Explorer without add-ons to see whether the problem is resolved. Follow these steps:

  1. Click Start, and then click Internet Explorer.

  2. Click Internet Explorer (No Add-ons). Internet Explorer opens without add-ons, toolbars, or plug-ins.

  3. Try to view the Web page again to see whether it works correctly.

If disabling all add-ons resolves the problem, you might want to use Add-on Manager to disable all add-ons and then turn on add-ons only as you need them. This will let you determine which add-on is causing the problem.

  1. Click Start, and then click Internet Explorer.

  2. Click Tools, and then click Internet Options.

  3. Click the Programs tab, and then click Manage add-ons.

  4. Click an add-on in the Name list, and then click Disable.

  5. Try to view the Web page again to see whether it works correctly.

  6. If the Web page works correctly, you know that the add-on caused the problem. If you still cannot view the Web page, the add-on did not cause the problem, and you can enable it again.

  7. Repeat steps 4 through 6 until you identify the add-on that is causing the problem. After you disable it, you are finished with this article.

If no add-on is causing the problem, try the next resolution.

Resolution 3: Make sure that the Date and Time settings are correct

Some secure sites require that the date and time match the date and time of the secure site. Make sure that the Date and Time settings are correct on the computer. To do this, follow these steps:

  1. In Control Panel, open Date and Time. To do this, click Start, type date and time in the Start Search box, and then click Date and Time in the Programs list.

  2. Click Change date and time.

  3. In the Date and Time Settings dialog box, set the date and time to the correct values.

  4. Click OK two times.

Resolution 4: Reset Internet Explorer settings

Try resetting Internet Explorer back to its default settings. This removes all changes that were made to Internet Explorer since it was installed, but it does not delete your favorites or feeds. Follow these steps:

  1. Close all Internet Explorer and Windows Explorer windows.

  2. Click Start, and then click Internet Explorer.

  3. Click Tools, and then click Internet Options.

  4. Click the Advanced tab, and then click Reset.

  5. In the Reset Internet Explorer Settings dialog box, click Reset.

  6. When Internet Explorer finishes restoring the default settings, click Close, and then click OK two times.

  7. Close Internet Explorer, and reopen it for the changes to take effect.

  8. Try to view the Web page again to see whether it works correctly.

If the Web page works correctly, you are finished with this article. If the Web page does not work correctly, try the next resolution.

Resolution 5: Perform System Restore

  1. Click Start, and then click All Programs.

  2. Click Accessories, and then click System Tools.

  3. Click System Restore. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  4. Try to view the Web page again to see whether it works correctly.