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Error message when you select Roles in Server Manager on Windows Server

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This article provides a resolution to the Windows Server problem in which selecting Roles in Server Manager generates an error message and event 1601.

Applies to:   Windows Server 2012 R2
Original KB number:   971509

Symptoms

When you click Roles in Server Manager on a Windows Server computer, your profile doesn't load correctly and you receive an error message. If you select Error Details, you see the following message:

Server Manager:
Unexpected error refreshing Server Manager; cannot open an anonymous level security token. (Exception from HRESULT: 0x00070543) For more information, see the event log: Diagnostics, Event Viewer, Applications and Services Logs, Microsoft, Windows, Server Manager, Operational.

To see the event details, open Event Viewer and navigate to Applications and Services Logs\Microsoft\Windows\Server Manager\Operational. Look for Event 1601. This entry provides the following information:

Log Name: Microsoft-Windows-Server Manager/Operational
Source: Microsoft-Windows-ServerManager
Date: MM/DD/YYYY hr:min:sec PM
Event ID: 1601
Task Category: None
Level: Error
Keywords:
User: XXXXXXXXXXXX
Computer: XXXXXX.XXXXX
Description:
Could not discover the state of the system. An unexpected exception was found: System.Runtime.InteropServices.COMException (0x80070543): Cannot open an anonymous level security token. (Exception from HRESULT: 0x80070543) at System.Runtime.InteropServices.Marshal.ThrowExceptionForHRInternal(Int32 errorCode, IntPtr errorInfo) at Microsoft.Windows.ServerManager.ComponentInstaller.CreateSessionAndPackage(IntPtr& session, IntPtr& package) at Microsoft.Windows.ServerManager.ComponentInstaller.InitializeUpdateInfo() at Microsoft.Windows.ServerManager.ComponentInstaller.Initialize() at Microsoft.Windows.ServerManager.Common.Provider.Initialize(DocumentCollection documents) at Microsoft.Windows.ServerManager.ServerManagerModel.InternalRefreshModelResult(Object state)

Cause

This problem may occur if the Component-Based Servicing subsystem is corrupted in the Windows operating system. This corruption may result from incorrect permissions that are set by users or the administrator.

Resolution

To resolve this problem, follow these steps:

  1. Click Start, click Run, type dcomcnfg.exe, and then click OK.

  2. If you receive the User Account Control prompt, click OK.

  3. In the console tree, expand Component Services, and then expand Computers.

  4. Right-click My Computer, and then click Properties.

  5. Click Default Properties, and then in the Default Authentication Level list, click Connect.

    Note

    If the Default Authentication Level item is not set to None, do not change it. It may have been set by an administrator.

  6. In the Default Impersonation Level list, click Identify.

  7. Click OK, and then click Yes to confirm the selection.

  8. Close the Component Services console.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.