Symptoms
This update fixes the following issues for print server failover clusters that are running Windows Server 2008 R2. We recommend that you install this update on all the print server failover cluster nodes that are running Windows Server 2008 R2 to make sure that basic functionality and that basic manageability is maintained.
Issue 1
Consider the following scenario:
-
A shared printer is installed on a print server failover cluster that is running Windows Server 2008 R2.
-
The print processor of the related driver has multiple dependent files.
-
The print server fails over to another node.
In this scenario, the shared printer may be missing on the new node after the failover operation.
Issue 2
Consider the following scenario:
-
A shared printer is installed on a print server failover cluster that is running Windows Server 2008 R2.
-
Some clients open connections to this shared printer.
-
The print server fails over to another node.
In this scenario, the spooler service may stop responding after this printer server resource fails over to another node. Therefore, all print jobs fail.
Issue 3
When you use the Print Back-up Restore Migrate utility (Printbrm.exe) to restore printers on a print server failover cluster that is running Windows Server 2008 R2, some printers cannot be restored, and you receive the following error message:
1081 invalid printer name
Cause
Cause of issue 1
Only one dependent file is copied to the destination node in every failover operation. The printer is missing after the failover operation because some dependent files are not available.
Cause of issue 2
The print server failover cluster enters an infinite loop.
Cause of issue 3
In order to add the print processors to the print server failover cluster, the print spooler resource must first go offline and then come online. This issue occurs because the printer is restored before the print spooler resource comes back online.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, your computer must be running Windows Server 2008 R2. Additionally, the Failover Clustering feature must be installed.
Restart requirement
You do not have to restart the computer if the Print Spooler service is stopped before you apply this update.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Win32spl.dll |
6.1.7600.20794 |
751,104 |
04-Sep-2010 |
06:11 |
x64 |
|
Win32spl.dll |
6.1.7600.20794 |
492,032 |
04-Sep-2010 |
05:44 |
x86 |
For all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Win32spl.dll |
6.1.7600.20794 |
1,512,960 |
04-Sep-2010 |
05:24 |
IA-64 |
|
Win32spl.dll |
6.1.7600.20794 |
492,032 |
04-Sep-2010 |
05:44 |
x86 |
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows Server 2008 R2
Additional files for all supported x64-based versions of Windows Server 2008 R2
|
File name |
Amd64_174b1605f26232c12d55b6efee689ba5_31bf3856ad364e35_6.1.7600.20794_none_897015457b71f83c.manifest |
|
File version |
Not Applicable |
|
File size |
722 |
|
Date (UTC) |
07-Sep-2010 |
|
Time (UTC) |
15:04 |
|
Platform |
Not Applicable |
|
File name |
Amd64_2f769c89a9ea81f837ecd10959347095_31bf3856ad364e35_6.1.7600.20794_none_cd7e7c35fb374cbe.manifest |
|
File version |
Not Applicable |
|
File size |
722 |
|
Date (UTC) |
07-Sep-2010 |
|
Time (UTC) |
15:04 |
|
Platform |
Not Applicable |
|
File name |
Amd64_a9079f83de747ac09dbec37ac9890918_31bf3856ad364e35_7.1.7600.20794_none_2944246b401ee3f1.manifest |
|
File version |
Not Applicable |
|
File size |
1,086 |
|
Date (UTC) |
07-Sep-2010 |
|
Time (UTC) |
15:04 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20794_none_95e5fea7a3c1a472.manifest |
|
File version |
Not Applicable |
|
File size |
10,428 |
|
Date (UTC) |
04-Sep-2010 |
|
Time (UTC) |
07:05 |
|
Platform |
Not Applicable |
|
File name |
Amd64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20794_none_87567aed2ea84d41.manifest |
|
File version |
Not Applicable |
|
File size |
6,373 |
|
Date (UTC) |
04-Sep-2010 |
|
Time (UTC) |
07:14 |
|
Platform |
Not Applicable |
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
2,093 |
|
Date (UTC) |
07-Sep-2010 |
|
Time (UTC) |
15:04 |
|
Platform |
Not Applicable |
|
File name |
Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20794_none_a03aa8f9d822666d.manifest |
|
File version |
Not Applicable |
|
File size |
10,426 |
|
Date (UTC) |
04-Sep-2010 |
|
Time (UTC) |
06:07 |
|
Platform |
Not Applicable |
|
File name |
Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_7.1.7600.20794_none_91ab253f63090f3c.manifest |
|
File version |
Not Applicable |
|
File size |
6,371 |
|
Date (UTC) |
04-Sep-2010 |
|
Time (UTC) |
06:08 |
|
Platform |
Not Applicable |
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
|
File name |
Ia64_ece035f2349b433511cfc3026749b535_31bf3856ad364e35_6.1.7600.20794_none_57346c3db1fee85b.manifest |
|
File version |
Not Applicable |
|
File size |
1,084 |
|
Date (UTC) |
07-Sep-2010 |
|
Time (UTC) |
15:04 |
|
Platform |
Not Applicable |
|
File name |
Ia64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20794_none_39c90719eb623c38.manifest |
|
File version |
Not Applicable |
|
File size |
10,426 |
|
Date (UTC) |
04-Sep-2010 |
|
Time (UTC) |
06:53 |
|
Platform |
Not Applicable |
|
File name |
Update.mum |
|
File version |
Not Applicable |
|
File size |
1,463 |
|
Date (UTC) |
07-Sep-2010 |
|
Time (UTC) |
15:04 |
|
Platform |
Not Applicable |
|
File name |
Wow64_microsoft-windows-p..ooler-networkclient_31bf3856ad364e35_6.1.7600.20794_none_a03aa8f9d822666d.manifest |
|
File version |
Not Applicable |
|
File size |
10,426 |
|
Date (UTC) |
04-Sep-2010 |
|
Time (UTC) |
06:07 |
|
Platform |
Not Applicable |
