EU sales list is generated incorrectly after you reverse an invoice transaction and then you create an invoice transaction with the same invoice number in Microsoft Dynamics AX 2012 and Microsoft Dynamics AX 2009 SP1

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

Assume that you reverse an invoice transaction that was posted through a general journal in Microsoft Dynamics AX 2012 or in Microsoft Dynamics AX 2009 Service Pack 1 (SP1). You create a new invoice that uses the same invoice number as the invoice number in the reversed invoice transaction. In this situation, when you generate an EU (European Union) sales list, some amounts are duplicated in the EU sales list incorrectly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:
  1. Review the changes that are documented in the .xpo file.
  2. Apply these changes in a test environment before you apply the hotfix in a production environment.


For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have one of the following products installed to apply this hotfix:
  • Microsoft Dynamics AX 2012
  • Microsoft Dynamics AX 2009 Service Pack 1 (SP1)

Restart requirement

You must restart the Application Object Server (AOS) service after you apply this hotfix.

File information

The global version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Microsoft Dynamics AX 2009 Service Pack 1
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable61,65601-Aug-201210:38x86
Kb2737703glp.xpoNot applicable52,567,01401-Aug-201210:23Not applicable
Metadata.xmlNot applicable7201-Aug-201210:23Not applicable
Kb2737703glp.xpoNot applicable54,528,98101-Aug-201210:27Not applicable
Metadata.xmlNot applicable7201-Aug-201210:27Not applicable
Kb2737703glp.xpoNot applicable4,297,94801-Aug-201210:24Not applicable
Metadata.xmlNot applicable7201-Aug-201210:24Not applicable
Kb2737703glp.xpoNot applicable15,102,84501-Aug-201210:29Not applicable
Metadata.xmlNot applicable7201-Aug-201210:29Not applicable
Kb2737703.xpoNot applicable67,660,28601-Aug-201210:22Not applicable
Metadata.xmlNot applicable7201-Aug-201210:22Not applicable
Kb2737703.xpoNot applicable68,044,09401-Aug-201210:25Not applicable
Metadata.xmlNot applicable7201-Aug-201210:25Not applicable
Kb2737703.xpoNot applicable57,098,13501-Aug-201210:24Not applicable
Metadata.xmlNot applicable7201-Aug-201210:24Not applicable
Kb2737703.xpoNot applicable57,045,83501-Aug-201210:21Not applicable
Metadata.xmlNot applicable7201-Aug-201210:21Not applicable
Kb2737703.xpoNot applicable65,920,88101-Aug-201210:28Not applicable
Metadata.xmlNot applicable7201-Aug-201210:28Not applicable
Axsetupsp.exe5.0.1100.451,636,56801-Aug-201210:38x86
Cabextractor.dllNot applicable19,16801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44009-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40538,86401-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,33609-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,76801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,68801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,78401-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82409-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,76801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82409-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,68801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,67201-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40538,88001-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82409-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40538,88001-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1500.121216,32009-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,76801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82409-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,68801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,67201-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40542,96001-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4517,84809-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,68801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,78401-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,68801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,67201-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,78401-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82409-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40534,76801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40547,07201-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4518,87209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,68801-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40559,36001-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4520,40809-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40530,67201-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31209-Jul-201219:58x86
Axsetupsp.resources.dll5.0.1100.40526,59201-Aug-201210:38x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4515,80009-Jul-201219:58x86
Cabextractor.dllNot applicable22,75201-Aug-201210:38x64
For Microsoft Dynamics AX 2012
File nameFile versionFile sizeDateTimePlatform
Aximpactanalysis.exeNot applicable60,28022-May-201202:09x86
Axupdate.exeNot applicable60,26422-May-201202:09x86
Dynamicsax2012-kb2724897-extensions.axmodel6.1.1108.1256224,55209-Jul-201212:21Not applicable
Dynamicsax2012-kb2724897-foundation.axmodel6.0.1108.1256251,17609-Jul-201212:21Not applicable
Dynamicsax2012-kb2737703-foundation.axmodel6.0.1108.180319,22406-Aug-201219:02Not applicable
Dynamicsax2012-kb2737703-syplabels.axmodel6.0.1108.1803936,21606-Aug-201219:02Not applicable
Axsetupsp.exe6.0.1108.12881,378,53609-Jul-201212:21x86
Axutillib.dll6.0.1108.806821,48022-May-201202:09x86
Microsoft.dynamics.servicing.operations.dll6.0.888.43635,75222-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491382,84822-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491378,75222-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491374,65622-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491370,56022-May-201202:09x86
Axsetupsp.resources.dll6.0.947.491407,42422-May-201202:09x86

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
Properties

Article ID: 2737703 - Last Review: 17 កុម្ភៈ 2017 - Revision: 2

Microsoft Dynamics AX 2012, Microsoft Dynamics AX Application Object Server, Microsoft Dynamics AX Application Object Server, Microsoft Dynamics AX 2009 Service Pack 1, Microsoft Dynamics AX Application Object Server, Microsoft Dynamics AX Application Object Server

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