Unplug your headset from your computer (both cables).
Restart your computer.
Go Settings > Update & security > Windows Update and make sure Windows Update is turned on. Then, download and install any updates that are waiting to be installed.
Reconnect your headset to the computer, then try setup again.
If the above steps don’t work, try uninstalling and then reinstalling Windows Mixed Reality. Go to Settings > Mixed reality > Uninstall and select Uninstall. Then restart your computer. To start the setup process again, just plug your headset into your PC.
If you get this message, your PC doesn’t meet the minimum requirements needed for the best experience in Windows Mixed Reality. Your PC may be able to run an immersive headset, but may not be able to run certain apps or might have problems with performance.
Make sure your controllers are turned on and fully charged.
Replace the controllers’ batteries.
Turn the controllers off and on again while holding them in front of you. Press and hold the Windows button for 4 seconds to turn a controller off, then press and hold it again for 2 seconds to turn it on.
Go to Settings > Devices > Bluetooth & other devices on your PC and make sure they’re paired (you should see them listed on the page).
Make sure your headset is connected to the correct ports on your computer. It should be plugged into the PC’s discrete graphics card and a USB 3.0 port. Here's how to identify the correct ports:
USB 3.0 ports have a special logo with an "SS" mark (indicating "SuperSpeed"). The port's inside piece is normally blue, whereas older USB 2.0 ports are typically black or white on the inside.
If your computer has two HDMI ports, use the one that connects to the graphics card, not the computer's motherboard. It's not always obvious which is which, though discrete ports are often located in an expansion slot on the computer. If you try one port and it doesn't work, try the other.
Go to the headset manufacturer’s website and update the drivers and firmware for your headset.
“Seated and standing only” means you’ll be using your headset without a boundary. You’ll need to stay in one place, as you’ll have no boundary to help you avoid physical obstacles. Also, some apps and games may be designed to be used with a boundary, so they might not work as intended.
Try adjusting the fit of your headset. Adjust its position on your face by moving it up and down or left and right, and adjust the straps so it feels snug.
If your headset supports it, you can also adjust its calibration settings. If the headset has a knob to adjust calibration, use that. If it doesn’t, go to Settings > Mixed reality > Visual quality and adjust the calibration there. For more information on calibration for your specific device, check with your headset manufacturer.
Windows Mixed Reality is available in the following languages. If your PC is set to a different language, you can still use Windows Mixed Reality, but the interface will appear in English (United States), and speech commands and dictation won't be available.
Chinese Simplified (China) English (Australia) English (Canada) English (Great Britain) English (United States) French (Canada) French (France) German (Germany) Italian (Italy) Japanese (Japan) Spanish (Mexico) Spanish (Spain)
The Windows Mixed Reality on-screen keyboard is English (United States) only. To enter text in another language, use a physical keyboard connected to your PC. You can also use dictation in one of the supported Windows Mixed Reality languages listed above—just select microphone on the on-screen keyboard.
Windows Mixed Reality is also available in the following languages without speech commands or dictation features:
Chinese Traditional (Taiwan and Hong Kong) Dutch (Netherlands) Korean (Korea) Russian (Russia)
Mixed Reality Portal, the app that takes you through Windows Mixed Reality setup, is designed to open automatically when you plug in a compatible headset. If it doesn’t open, go to Start and type Mixed Reality Portal in the Search box to open the app from there. If you can’t find Mixed Reality Portal, that might mean you need to update to the latest version of Windows.
If your immersive headset doesn’t include built-in headphones, you’ll need to connect headphones to the audio jack on the headset. (The jack is often located just behind the headset visor or lenses; check with your headset manufacturer if you have trouble finding it.)
Some audio headsets have physical buttons to control the volume. If audio isn't working, check to see whether the volume is turned down or muted.
Windows Mixed Reality is designed to play sound through your immersive headset when you’re wearing it and have headphones connected to it. When you take the headset off or flip the visor up, audio will switch to your default Windows playback device. You can change this setting in Settings > Mixed reality > Audio and speech.
Windows Mixed Reality spatial audio works best with headphones built into or connected directly to your immersive headset. PC speakers or headphones connected to the PC might not work well for spatial audio.
Windows Mixed Reality doesn’t support Bluetooth audio headsets.
To use Speech commands, your PC’s speech and language settings must be set to one of the languages supported in Windows Mixed Reality. To check this, go to Settings > Time & language > Region & language and Settings > Time & language > Speech.
If your headset doesn’t have a built-in mic, you’ll need to attach headphones with a mic to the headset or to your PC. To have mic input switch automatically to your headset when you wear it, go to Settings > Mixed reality > Audio and speech, and make sure that When I wear my headset, switch to headset mic is turned on.
Some audio headsets have a physical button to mute and unmute the microphone. If Speech commands aren't working, check to see whether your mic is muted.