An XPS printer is very slow to print graphics in Windows Vista SP2 and in Windows Server 2008 SP2

Symptoms

Consider the following two scenarios:

Scenario 1
  • You install the Terminal Services role on a computer that is running Windows Server 2008 Service Pack 2 (SP2).
  • You enable the Terminal Services Easy Print feature or the Remote Desktop Services Easy Print feature on the computer.
  • You create a terminal server session or a remote desktop session to the computer from a client computer.
  • You use the printer driver for Microsoft XPS Document Writer on the client computer to print a document that contains graphics in the terminal server session or in the remote desktop session.
Scenario 2
  • You install an XML Paper Specification (XPS) printer driver for an XPS printer on a computer that is running one of the following operating systems:
    • Windows Vista SP2
    • Windows Server 2008 SP2
  • You send a document that contains some complex graphics of a large size to the XPS printer.
In both scenarios, you experience a longer time than usual to print the documents. For example, it may take from 5 to 10 minutes to print a document that usually takes 10 seconds to print. Additionally, some large spool files that are several megabytes in size are generated when the print jobs are processed.

Cause

This issue occurs because the printer takes a long time to process a very large spool file that is generated by the client computer. The client computer cannot optimize the printing of some XPS files that contain custom dashed pens. This behavior causes the client computer to generate a very large spool file.

Note When the Terminal Services Easy Print feature or the Remote Desktop Services Easy Print feature is enabled, a Graphics Device Interface (GDI)-based print job is converted to the XPS format on the terminal server or on the remote desktop server. Then, the XPS file is transferred back to the client computer. The client computer prints the job by using the local printer driver.

Resolution

Note Windows Vista SP2 and Windows Server 2008 SP2 add support for cosmetic lines in XPS documents. However, this affects the performance of line rendering in XPS documents because the new feature creates many primitives. This hotfix optimizes the new feature to remove additional primitives when an XPS document is rendered.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008 Service Pack 2 (SP2)
For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    22xxx
    Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08803-Apr-200923:29Not applicable
Msxpsinc.gpdNot applicable7303-Apr-200923:29Not applicable
Msxpsinc.ppdNot applicable7203-Apr-200923:29Not applicable
Mxdwdrv.dll0.3.6002.22527780,28818-Nov-201018:50x86
P6disp.gpdNot applicable25,48903-Apr-200923:00Not applicable
P6font.gpdNot applicable3,29303-Apr-200923:00Not applicable
Pcl4res.dll0.3.5479.0288,76818-Nov-201018:50x86
Pcl5eres.dll0.3.5479.01,058,81618-Nov-201018:50x86
Pcl5ures.dll0.3.5479.01,057,28018-Nov-201018:50x86
Pclxl.dll0.3.5479.0207,87218-Nov-201018:38x86
Pclxl.gpdNot applicable10,37503-Apr-200923:00Not applicable
Pjl.gpdNot applicable1,15603-Apr-200923:00Not applicable
Pjlmon.dll6.0.6002.2252717,40818-Nov-201018:50x86
Ps5ui.dll0.3.6002.22527731,64818-Nov-201018:50x86
Pscript.hlpNot applicable26,03803-Apr-200921:49Not applicable
Pscript.ntfNot applicable1,060,54803-Apr-200923:30Not applicable
Pscript5.dll0.3.6002.22527543,74418-Nov-201018:50x86
Pscrptfe.ntfNot applicable1,288,25203-Apr-200923:31Not applicable
Ps_schm.gdlNot applicable5,56103-Apr-200923:29Not applicable
Stddtype.gdlNot applicable23,81203-Apr-200923:29Not applicable
Stdnames.gpdNot applicable14,36203-Apr-200923:29Not applicable
Stdschem.gdlNot applicable59,11603-Apr-200923:29Not applicable
Stdschmx.gdlNot applicable2,27803-Apr-200923:29Not applicable
Ttfsub.gpdNot applicable69803-Apr-200923:29Not applicable
Unidrv.dll0.3.6002.22527373,24818-Nov-201018:51x86
Unidrv.hlpNot applicable21,22503-Apr-200921:49Not applicable
Unidrvui.dll0.3.6002.22527744,96018-Nov-201018:50x86
Unires.dll0.3.6002.22527761,34418-Nov-201018:50x86
Xpssvcs.dll6.0.6002.225271,676,28818-Nov-201018:51x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08803-Apr-200922:32Not applicable
Msxpsinc.gpdNot applicable7303-Apr-200922:32Not applicable
Msxpsinc.ppdNot applicable7203-Apr-200922:32Not applicable
Mxdwdrv.dll0.3.6002.22527762,36818-Nov-201019:09x64
P6disp.gpdNot applicable25,48903-Apr-200922:04Not applicable
P6font.gpdNot applicable3,29303-Apr-200922:04Not applicable
Pcl4res.dll0.3.5479.0288,76818-Nov-201019:09x64
Pcl5eres.dll0.3.5479.01,058,81618-Nov-201019:09x64
Pcl5ures.dll0.3.5479.01,057,28018-Nov-201019:09x64
Pclxl.dll0.3.5479.0207,87218-Nov-201018:58x64
Pclxl.gpdNot applicable10,37503-Apr-200922:04Not applicable
Pjl.gpdNot applicable1,15603-Apr-200922:04Not applicable
Pjlmon.dll6.0.6002.2252722,01618-Nov-201019:10x64
Ps5ui.dll0.3.6002.22527854,52818-Nov-201019:09x64
Pscript.hlpNot applicable26,03803-Apr-200921:10Not applicable
Pscript.ntfNot applicable1,062,73203-Apr-200922:32Not applicable
Pscript5.dll0.3.6002.22527629,24818-Nov-201019:09x64
Pscrptfe.ntfNot applicable1,293,18003-Apr-200922:33Not applicable
Ps_schm.gdlNot applicable5,56103-Apr-200922:32Not applicable
Stddtype.gdlNot applicable23,81203-Apr-200922:32Not applicable
Stdnames.gpdNot applicable14,36203-Apr-200922:32Not applicable
Stdschem.gdlNot applicable59,11603-Apr-200922:32Not applicable
Stdschmx.gdlNot applicable2,27803-Apr-200922:32Not applicable
Ttfsub.gpdNot applicable69803-Apr-200922:32Not applicable
Unidrv.dll0.3.6002.22527472,57618-Nov-201019:10x64
Unidrv.hlpNot applicable21,22503-Apr-200921:10Not applicable
Unidrvui.dll0.3.6002.22527884,22418-Nov-201019:09x64
Unires.dll0.3.6002.22527761,34418-Nov-201019:09x64
Xpssvcs.dll6.0.6002.225272,936,83218-Nov-201019:11x64
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Locale.gpdNot applicable14,08803-Apr-200922:32Not applicable
Msxpsinc.gpdNot applicable7303-Apr-200922:32Not applicable
Msxpsinc.ppdNot applicable7203-Apr-200922:32Not applicable
Mxdwdrv.dll0.3.6002.225271,576,96018-Nov-201019:10IA-64
P6disp.gpdNot applicable25,48903-Apr-200922:04Not applicable
P6font.gpdNot applicable3,29303-Apr-200922:04Not applicable
Pcl4res.dll0.3.5479.0288,76818-Nov-201019:09IA-64
Pcl5eres.dll0.3.5479.01,058,81618-Nov-201019:09IA-64
Pcl5ures.dll0.3.5479.01,057,28018-Nov-201019:09IA-64
Pclxl.dll0.3.5479.0207,87218-Nov-201018:56IA-64
Pclxl.gpdNot applicable10,37503-Apr-200922:04Not applicable
Pjl.gpdNot applicable1,15603-Apr-200922:04Not applicable
Pjlmon.dll6.0.6002.2252756,32018-Nov-201019:10IA-64
Ps5ui.dll0.3.6002.225271,569,79218-Nov-201019:09IA-64
Pscript.hlpNot applicable26,03803-Apr-200921:10Not applicable
Pscript.ntfNot applicable1,062,73203-Apr-200922:33Not applicable
Pscript5.dll0.3.6002.225271,163,77618-Nov-201019:09IA-64
Pscrptfe.ntfNot applicable1,293,18003-Apr-200922:34Not applicable
Ps_schm.gdlNot applicable5,56103-Apr-200922:32Not applicable
Stddtype.gdlNot applicable23,81203-Apr-200922:32Not applicable
Stdnames.gpdNot applicable14,36203-Apr-200922:32Not applicable
Stdschem.gdlNot applicable59,11603-Apr-200922:32Not applicable
Stdschmx.gdlNot applicable2,27803-Apr-200922:32Not applicable
Ttfsub.gpdNot applicable69803-Apr-200922:32Not applicable
Unidrv.dll0.3.6002.225271,149,44018-Nov-201019:11IA-64
Unidrv.hlpNot applicable21,22503-Apr-200921:10Not applicable
Unidrvui.dll0.3.6002.225271,650,68818-Nov-201019:10IA-64
Unires.dll0.3.6002.22527761,34418-Nov-201019:10IA-64
Xpssvcs.dll6.0.6002.225275,282,30418-Nov-201019:12IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information, click the following article number to view the article in the Microsoft Knowledge Base:
981116 An XPS printer is very slow to print graphics in Vista SP2 and in Windows Server 2008 SP2

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot applicable
File size3,078
Date (UTC)19-Nov-2010
Time (UTC)10:48
PlatformNot applicable
File nameX86_ntprint.inf_31bf3856ad364e35_6.0.6002.22527_none_3d621b2cd100ab7a.manifest
File versionNot applicable
File size19,235
Date (UTC)19-Nov-2010
Time (UTC)10:48
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_ntprint.inf_31bf3856ad364e35_6.0.6002.22527_none_9980b6b0895e1cb0.manifest
File versionNot applicable
File size19,295
Date (UTC)19-Nov-2010
Time (UTC)10:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size3,102
Date (UTC)19-Nov-2010
Time (UTC)10:48
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008

File nameIa64_ntprint.inf_31bf3856ad364e35_6.0.6002.22527_none_3d63bf22d0feb476.manifest
File versionNot applicable
File size19,236
Date (UTC)19-Nov-2010
Time (UTC)10:48
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,255
Date (UTC)19-Nov-2010
Time (UTC)10:48
PlatformNot applicable
속성

문서 ID: 2462317 - 마지막 검토: 2010. 12. 17. - 수정: 1

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