If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try.
When Bluetooth doesn't work or the Bluetooth icon is missing
If Bluetooth isn't working after you try the methods in the first section, you might have one of these common problems:
- The Bluetooth icon is missing or Bluetooth can't be turned on or off.
- Bluetooth doesn't work after a Windows 10 update is installed.
- Bluetooth doesn't work after you upgrade to Windows 10 from Windows 8.1 or Windows 7.
- Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.
If your school or workplace manages your device and you don't see the Bluetooth icon, it may be disabled by your organization. Check with your system administrator.
If any of these scenarios resemble the problem you're having, try the following fixes. Select any heading below, and it'll open to show more info:
Troubleshoot problems with Bluetooth accessories
If you can turn on Bluetooth but are having problems pairing or using a Bluetooth accessory, see the following methods for troubleshooting common problems with Bluetooth accessories.
You should also check your device manufacturer's website, especially if Bluetooth devices other than the one you're having problems with are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps.
If you've tried the steps in this article or don't see a solution to the problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of this issue.
Include specific details about what you were doing when the bug occurred. For example, if you started having Bluetooth problems after updating Windows or changing Windows versions, include this information.