Ops Academy provides foundational training that aims to provide Authorized Device Resellers (ADRs) with a comprehensive manual for the day to day operating procedures with Microsoft’s Regional Centers (ROCs) regarding the distribution and resale of devices for Commercial customers.
It provides guidelines regarding the following:
· Operational Support
· Pricing Programs Training
· Channel Data Reporting Requirements
· Returns and Warranty
· Channel Incentives
To go access the ADR Ops Academy go to ADR Academy.
Ops Academy Certification gives users the opportunity to assess their program knowledge and allows organizations to assess their resource readiness to transact in this program. After completing the training materials, you may take the certification here.
· ADR Ops Academy
· ADR Program Overview and Ops Training
· ADR Pricing Programs Training
· ADR Channel Data Reporting Training
· ADR Returns & Warranty
· ADR Channel Incentives
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