UCWA client is disconnected because w3wp.exe crashes when you use clarity connect in Skype for Business Server 2015

ນຳໃຊ້ກັບ: Skype for Business Server 2015

Symptoms


In a Microsoft Skype for Business Server 2015 environment, you use a third-party call center application - Clarity Connect that's UCWA based, and agents sign in to the clarity agent. Because of the following UCWA exception, w3wp.exe crashes and agents sign out. This causes the disconnections from audio calls.

Log Name: Application
Source: .NET Runtime
Date: DateTime
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ComputerName
Description:
Application: w3wp.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.

Resolution


To fix this issue, install the July 2019 cumulative update 6.0.9319.559 for Skype for Business Server 2015, Web Components Server.

Third-partyinformation disclaimer

The third-partyproducts that this article discusses are manufactured by companies that areindependent of Microsoft. Microsoft makes no warranty, implied or otherwise,about the performance or reliability of these products.