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You don't have the required role or privilege to complete this action error in Microsoft Dynamics 365 App for Outlook

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This article provides a resolution for the issue that you can't use the Microsoft Dynamics 365 App for Outlook due to the You don't have the required role or privilege to complete this action error.

Applies to:   Microsoft Dynamics 365 Customer Engagement Online
Original KB number:   4557523

Symptoms

When attempting to use the Microsoft Dynamics 365 App for Outlook, you see the following message:

You don't have the required role or privilege to complete this action. Please contact your administrator to get necessary access.

Cause

No roles are assigned to your user record in Microsoft Dynamics 365.

Resolution

Verify your user is enabled and assigned a security role:

  1. Access Microsoft Dynamics 365 as a user with the System Administrator role.
  2. Navigate to Settings and then select Security.
  3. Select Users.
  4. Select your user and select Manage Roles.
  5. Select the Dynamics 365 App for Outlook User security role and then select OK.
  6. Try to open Microsoft Dynamics 365 App for Outlook again.