This article applies to Microsoft Dynamics AX for all regions.
Symptoms
Assume that you run the Rebuild balances function and the Update balances function on a financial dimension set in Microsoft Dynamics AX 2012. Some problem occurs when you run the Update balances function. In this situation, when you try to run the Update balances function on the financial dimension set again, you receive the following error message:
The dimension set balances are already being loaded.
Additionally, you cannot run the Rebuild balances function on the financial dimension set.
Cause
This problem occurs because the focus state in the DimensionHierarcy table remains in process when a problem occurs during the "Rebuild balances" process or the "Update balances" process.
Resolution
Contact technical support for Microsoft Dynamics AX to obtain a resolution to this problem. To contact technical support, visit one of the following Microsoft websites:
Partners
https://mbs.microsoft.com/partnersource/support/Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.
