Your BlackBerry device is missing data after you activate the device


Although this article may apply in many implementations where Microsoft Exchange and BlackBerry devices interact, it is especially applicable in a deployment of the Microsoft Office 365 Dedicated and ITAR environment.

You find that content is missing after you activate your BlackBerry device.


Only a subset of content is synched to a newly activated device. In some cases, pre-population of older content does not occur.


The e-mail message pre-population feature in BES resends existing e-mail messages in the following scenarios:

  • The PIN on a device is changed, or you switch to a new phone.
  • A security wipe of the device occurs, and an enterprise activation is completed.
  • Your BlackBerry smartphone PIN is cleared.
  • You are removed and re-added to the BlackBerry Enterprise Server.

Pre-population only includes a subset of older content. Prior to BES version 5.0.4 this older content usually includes five days of mail or 200 messages. If BES is running 5.0.4 then the pre-population settings change to 14 days or 1000 messages.

Additionally in BES 5.0.4, the option to select headers only in the message pre-population settings in the BlackBerry Administration Service is no longer available. The BlackBerry Enterprise Server will send the email header and body during every pre-population.

More Information

The information and the solution in this document represents the current view of Microsoft Corporation on these issues as of the date of publication. This solution is available through Microsoft or through a third-party provider. Microsoft does not specifically recommend any third-party provider or third-party solution that this article might describe. There might also be other third-party providers or third-party solutions that this article does not describe. Because Microsoft must respond to changing market conditions, this information should not be interpreted to be a commitment by Microsoft. Microsoft cannot guarantee or endorse the accuracy of any information or of any solution that is presented by Microsoft or by any mentioned third-party provider.

Microsoft makes no warranties and excludes all representations, warranties, and conditions whether express, implied, or statutory. These include but are not limited to representations, warranties, or conditions of title, non-infringement, satisfactory condition, merchantability, and fitness for a particular purpose, with regard to any service, solution, product, or any other materials or information. In no event will Microsoft be liable for any third-party solution that this article mentions.


Raksta ID: 2516504. Pēdējo reizi pārskatīts: 2017. gada 30. janv.. Pārskatījums: 2