To resolve this problem, we recommend that your reinstall Windows 7 by using the Custom installation option and that you format the hard disk. Make sure that you back up your files before you reinstall Windows 7. After the installation is complete, you can restore your files and then install or reinstall antivirus software.
Warning Formatting erases any existing files on a hard disk. If you format a hard disk that contains files, the files will be deleted.
Reinstall Windows 7, and then format the hard diskTo reinstall Windows 7 and then format the hard disk drive, follow these steps:
- Back up your files. For more information about how to create a backup, visit the following Microsoft website:
- Reinstall Windows 7 by using the Custom installation option, and then format the hard disk. For more information about how to do this, see the "Using the Custom installation option and formatting the hard disk" section of the following Microsoft webpage:
- Install antivirus software. For more information about how to defend your computer against malware, visit the following Microsoft website:
- Restore your files. To learn how to restore files, visit the following Microsoft website:
Raksta ID: 2525311. Pēdējo reizi pārskatīts: 2011. gada 22. marts. Pārskatījums: 1