HTTP Status 500 Error when accessing SAM Admin GUI

Symptom

When starting ESP and navigating to the SAM Home Page after a new install or version upgrade, the following HTTP Status 500 error may be seen: 

Security Access Module Homescreen error

Cause

This occurs when the upgrade process was not completed correctly. This is most likely due to duplicate libraries in the SAM webapp within the admin server.

The patch upgrade readme file specifies the following:

Remove old SAM jars from SAM admin site by deleting all files that match the pattern *-5.3.?.jar from the $FASTSEARCH/adminserver/webapps/sam/WEB-INF/lib directory


Resolution

To resolve this issue, please follow these steps:
  1. Stop ESP
  2. Remove the old SAM jar files from SAM admin node by deleting all files that match the pattern *-5.3.?.jar from the %FASTSEARCH%\adminserver\webapps\sam\WEB-INF\lib\ directory
  3. Overlay the adminserver directory from the patch
  4. Start ESP

Rekvizīti

Raksta ID: 2535626. Pēdējo reizi pārskatīts: 2011. gada 14. apr.. Pārskatījums: 1

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