You cannot manage KPIs in a web part in Enterprise Portal on a computer that is not the SharePoint server in Microsoft Dynamics AX 2012

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

When you try to manage KPIs in a web part in Enterprise Portal in Microsoft Dynamics AX 2012, you receive the following error message:

An unexpected error occurred while processing the Business overview Web part. Contact your system administrator.

This problem occurs when you access Enterprise Portal on a computer that is not the SharePoint server.

Cause

This problem occurs because the system requires a Kerberos authentication unexpectedly when you manage KPIs in Enterprise Portal from a client.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Aximpactanalysis.exe

Not applicable

60,280

22-May-2012

04:06

x86

Axupdate.exe

Not applicable

60,264

22-May-2012

04:06

x86

Clientoba32.msp

Not applicable

21,221,376

13-Aug-2012

23:52

Not applicable

Clientoba64.msp

Not applicable

21,221,376

13-Aug-2012

23:52

Not applicable

Components32.msp

Not applicable

18,472,960

13-Aug-2012

23:52

Not applicable

Components64.msp

Not applicable

35,729,408

13-Aug-2012

23:53

Not applicable

Helpserver64.msp

Not applicable

901,120

13-Aug-2012

23:52

Not applicable

Objectserver32.msp

Not applicable

7,286,784

13-Aug-2012

23:52

Not applicable

Objectserver64.msp

Not applicable

9,248,768

13-Aug-2012

23:52

Not applicable

Retaildatabaseutility.msp

Not applicable

307,200

13-Aug-2012

23:52

Not applicable

Retailheadquarters32.msp

Not applicable

802,816

13-Aug-2012

23:52

Not applicable

Retailheadquarters64.msp

Not applicable

802,816

13-Aug-2012

23:52

Not applicable

Retailpos.msp

Not applicable

2,994,176

13-Aug-2012

23:52

Not applicable

Retailposplugins.msp

Not applicable

299,008

13-Aug-2012

23:52

Not applicable

Retailstoreconnect32.msp

Not applicable

430,080

13-Aug-2012

23:52

Not applicable

Retailstoreconnect64.msp

Not applicable

430,080

13-Aug-2012

23:52

Not applicable

Retailtransactionservice.msp

Not applicable

122,880

13-Aug-2012

23:52

Not applicable

Setupsupport32.msp

Not applicable

11,804,672

13-Aug-2012

23:52

Not applicable

Setupsupport64.msp

Not applicable

19,087,360

13-Aug-2012

23:52

Not applicable

Traceparser.msp

Not applicable

442,368

13-Aug-2012

23:52

Not applicable

Axsetupsp.exe

6.0.1108.1288

1,378,536

09-Jul-2012

11:12

x86

Axutillib.dll

6.0.1108.806

821,480

22-May-2012

04:06

x86

Microsoft.dynamics.servicing.operations.dll

6.0.888.436

35,752

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

382,848

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

378,752

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

374,656

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

370,560

22-May-2012

04:06

x86

Axsetupsp.resources.dll

6.0.947.491

407,424

22-May-2012

04:06

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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