Troubleshoot issues with MCP exams and certifications not credited correctly

Summary

This article explains how MPN program administrators can troubleshoot issues with MCP exams and certifications not credited to a competency.

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Troubleshooting steps

A program administrator in the partner’s organization can confirm that exams or certifications are credited to a competency on the Competency Summary page of the Partner Membership Center. If an MCP is not shown as meeting an MCP requirement, take the following steps:

  1. Make sure enough time has passed since the exam was completed. It can take up to seven (7) business days for an exam to appear on the MCP’s transcript. 
  2. Ask the MCP to confirm whether the qualifying exam or certification appears on his or her transcript.
  3. Verify that the MCP and their MCP ID is associated to your MPN membership on the Manage Microsoft Certified Professionalspage of the Partner Membership Center. See Link or unlink an MCP ID to or from a partner organization for detailed information on how to link an MCP with your partner organization.
  4. If you are trying to attain a gold competency, you must assign the individual MCP to the gold competency. (An MCP can be used to meet to meet the requirements of multiple silver competencies but only one gold competency.) You can assign an MCP on the Manage Microsoft Certified Professionals page of the Partner Membership Center.
  5. The problem could be that an exam or certification does not fulfill a requirement of an MPN competency as expected. Confirm the current exam or certification requirements of the competency:
    • Visit the competency overview page
    • Select the Requirements section. Then select the silver or gold option, depending on the desired enrollment option.
    • Refer to the listed qualifying exams and certifications.
If these steps do not resolve the issue, contact your Regional Service Center with the name and MCP ID of the qualifying individual for more help.
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Article ID: 2966774 - Last Review: 2017, ജനു 25 - Revision: 2

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