Identify the problem you’re having with Wi-Fi

When you’re trying to troubleshoot Wi-Fi problems, answering a few basic questions can help you figure out where to start.

As a reminder, these steps are intended for people who are more advanced when it comes to using computers. For more info, check out the overview section for this article.

QuestionAnswer and next steps
Does your Wi-Fi icon show as connected?Go to the Wi-Fi connection states section to learn about the different connection states and what to try.
When you connect, do you stay connected?

If you don’t stay connected:

Can you connect to Wi-Fi from everywhere in your home?If not, check for issues in your home that might be causing problems.
Is the Internet slow? When you watch streaming video, is it choppy?

If yes:


Next: Wi-Fi connection icons and what they mean

Go back to the Overview

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Article ID: 4000458 - Last Review: 2016, ഒക്ടോ 5 - Revision: 11

Windows 10

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