You can’t open Visio files in Visio Web Access even if Visio Viewer is installed


Consider the following scenario:

  • You are running Internet Explorer.
  • You have Visio Viewer installed on the computer.
  • You try to open Microsoft Office Visio files in Visio Web Access.
In this scenario, when you click Open in Visio, you receive the following error message:
To open this document, your computer must be running a supported version of Microsoft Visio and a browser that supports opening files directly from Visio Web Access


This issue occurs because Visio Web Access invokes the client application by using the ms-visio:ofv|u|documenturl protocol, but Visio Viewer doesn't support or process this protocol. 


To resolve this issue, install Microsoft Office Visio


Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Article ID: 4012708 - Last Review: 2017, ഫെബ്രു 23 - Revision: 7

Microsoft Office Visio Viewer 2007, Microsoft Visio Professional 2010, Microsoft Visio Premium 2010, Microsoft Visio Professional 2013, Microsoft Visio Standard 2013, Microsoft Visio 2013 Service Pack 1, Visio Professional 2016, Visio Standard 2016, Visio 2016