When creating a replacement order, within the return order/RMA form, AX is pulling the payment defined in the Call center parameters -> RMA/Return -> Returns payment method. However, this does not logically make sense.
If 'credit card' is configured in the parameters, we'd be returning funds to the credit card (RMA) then charging the credit card again (Replacement SO) or if 'check' is configured' we'd be generating a refund check (RMA) then asking for another check (Replacement SO).
AX Needs a parameter to configured the payments for Replacement orders or it needs to default to 'On-account'
A new parameter 'Replacement refund payment method' is added on Call center parameters -> RMA/Return, this will allow user to define the default replacement payment method (idealy will be Customer Account). The replacement order will then use the new configuration for the payment method.
Article ID: 4021104 - Last Review: 2017, ഏപ്രി 26 - Revision: 1