Note: This video is available in English only.
- If your Surface won't wake from sleep, press and hold the power button for 10 seconds, and release. Then press and release the power button to turn your Surface on.
- If your Surface still doesn’t turn on, follow the instructions for your specific Surface model here: Force a shut down and restart your Surface.
- If those things don't work, you might need to have your Surface repaired or replaced. Make an appointment at your local Microsoft Store, or use Device service and repair to start the repair process online.
- Note: Physical Microsoft Store locations vary by country and region.