If you don't see your Microsoft Rewards points on Bing, or if they don't seem to exist in your account anymore, there are a couple of reasons why:
- Your point counter may be missing from Bing if you recently cleared your browser cookies. Your Rewards point counter should reappear the next time you sign in to Microsoft Rewards.
- Points are awarded to you on a promotional basis. If you've been inactive and haven't earned or redeemed any points for 18 months, they'll expire from your account.