Press and hold the power button for a full 10 seconds, then release. Now press and release to turn on the power.
If it didn’t turn on, follow these steps:
Press and hold the power button for 30 seconds, and then release it.
Press and hold the volume-up button and the power button at the same time for at least 15 seconds, and then release both.
After you release the buttons, wait 10 seconds before you press the power button to turn your Surface on.
- If your Surface still doesn’t turn on, you might need to have it repaired or replaced. Make an appointment at your local Microsoft store, or use Device service and repair to start the repair process online.
- Note: Physical Microsoft Store locations vary by country and region.
Article ID: 4027651 - Last Review: 2017, ഒക്ടോ 16 - Revision: 3