Who should follow this procedure? (affected agent types)
- All Surface agents
What is this procedure about? (procedure overview)
- This Technical Guideline will help you in addressing common Office installation and activation issues that your customer may encounter.
When should this procedure be followed? (procedure trigger)
- This Technical Guideline should be used any time you work with a customer to resolve their Office installation and activation issue.
Follow the guidance based on the customer’s problem type.
Please make sure to document the applicable notes template, and every troubleshooting step with the result of that step as outlined within the Troubleshooting Guidance. Case coding guidance is also provided. Any case that is not coded to the guidance provided is considered a miscode.
Article ID: 4037225 - Last Review: 2017, ഓഗ 8 - Revision: 15