The user is sending Word template emails successfully using MAPI in Microsoft Dynamics GP. However, after applying a Microsoft Office update, the emails would no longer send and it causes Microsoft Dynamics GP to crash.
NOTE: This issue was found on Microsoft Dynamics GP 2013 with Microsoft Office 2010.
The recommended resolution is to apply the latest service pack/highest version of Outlook for their version, or upgrade their Office version.
NOTE: Applying the most recent patch update for Microsoft Office 2010 resolved the issue.
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Article ID: 4038605 - Last Review: 2017, ഓഗ 7 - Revision: 3