This article describes an issue in which the shortcut menu may not work as expected in Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. An update is available to resolve this issue. Before you install this update, check out the Prerequisites section.
Symptoms
Consider the following scenario:
You have a Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2 system that has a touch screen and high DPI scaling.
You attach an external monitor that has low DPI scaling, and then you select the duplicate mode.
You set the display configuration to one of the following options:
- PC screen only
- Duplicate
- Extend
- Second screen only
After the displays are rescaled, you access the desktop shortcut menu.
You click the desktop outside the shortcut menu, and then you try to dismiss the shortcut menu.
In this scenario, the shortcut menu is not dismissed. Instead, an item of the shortcut menu is selected.
How to obtain this update
Important Do not install a language pack after you install this update. If you do, the language-specific changes in the update will not be applied, and you will have to reinstall the update. For more information, see Add language packs to Windows.
Method 1: Windows Update
This update is available from Windows Update.
Method 2: Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
| Operating system | Update |
|---|---|
| All supported x86-based versions of Windows 8.1 |
Download the package now. |
| All supported x64-based versions of Windows 8.1 |
Download the package now. |
| All supported x64-based versions of Windows Server 2012 R2 |
Download the package now. |
Note The update for Windows RT 8.1 can be obtained only from Windows Update.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.
Update detail information
Prerequisites
To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.
Registry information
To apply this update, you do not have to make any changes to the registry.
Restart requirement
You may have to restart the computer after you apply this update.
Update replacement information
This update does not replace a previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8.1 and Windows Server 2012 R2 file information and notes
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version Product Milestone Service branch 6.3.960 0.17 xxx Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 RTM GDR GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.ptxml | Not applicable | 4,213 | 21-Aug-2013 | 23:39 | Not applicable |
| Win32k.sys | 6.3.9600.17729 | 3,544,064 | 14-Mar-2015 | 01:20 | x86 |
For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.ptxml | Not applicable | 4,213 | 22-Aug-2013 | 06:44 | Not applicable |
| Win32k.sys | 6.3.9600.17729 | 4,179,968 | 14-Mar-2015 | 02:03 | x64 |
| Wow64_win32k.ptxml | Not applicable | 4,213 | 21-Aug-2013 | 23:39 | Not applicable |
For all supported Windows RT 8.1
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.ptxml | Not applicable | 4,213 | 21-Aug-2013 | 23:33 | Not applicable |
| Win32k.sys | 6.3.9600.17729 | 3,109,888 | 14-Mar-2015 | 00:45 | Not applicable |
Additional file information
Additional file information for Windows 8.1 and for Windows Server 2012 R2
Additional files for all supported x86-based versions of Windows 8.1
| File property | Value |
|---|---|
| File name | X86_4918803a2a5d38e7d12503fcd289c78d_31bf3856ad364e35_6.3.9600.17729_none_897a631282c8ff57.manifest |
| File version | Not applicable |
| File size | 694 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 08:34 |
| Platform | Not applicable |
| File name | X86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17729_none_4dd9100bb5eb4448.manifest |
| File version | Not applicable |
| File size | 125,375 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 02:19 |
| Platform | Not applicable |
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
| File property | Value |
|---|---|
| File name | Amd64_a0988b5770f5c2445877f27c471da5e0_31bf3856ad364e35_6.3.9600.17729_none_ded860450c4444d4.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 08:34 |
| Platform | Not applicable |
| File name | Amd64_d70af4bf2a448e4bac705d277d3b5dc7_31bf3856ad364e35_6.3.9600.17729_none_e43757c2f87d23db.manifest |
| File version | Not applicable |
| File size | 698 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 08:34 |
| Platform | Not applicable |
| File name | Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17729_none_a9f7ab8f6e48b57e.manifest |
| File version | Not applicable |
| File size | 125,379 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 03:01 |
| Platform | Not applicable |
| File name | Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17729_none_b44c55e1a2a97779.manifest |
| File version | Not applicable |
| File size | 124,646 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 02:18 |
| Platform | Not applicable |
Additional files for all supported Windows RT 8.1
| File property | Value |
|---|---|
| File name | Arm_326c9c7f0f73003a41589cf57f8eb81c_31bf3856ad364e35_6.3.9600.17729_none_64dac267e12bb27f.manifest |
| File version | Not applicable |
| File size | 694 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 08:34 |
| Platform | Not applicable |
| File name | Arm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.17729_none_4ddb8263b5e8630e.manifest |
| File version | Not applicable |
| File size | 125,375 |
| Date (UTC) | 14-Mar-2015 |
| Time (UTC) | 01:23 |
| Platform | Not applicable |
Workaround
To work around this issue, use one of the following methods:
Click inside the shortcut menu to select an item.
Enable the Let me choose one scaling level for all my displays option. To do this, follow these steps:
- In Control Panel, click Appearance and Personalization, and then click Display.
- Select the Let me choose one scaling level for all my displays check box.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
References
See the terminology that Microsoft uses to describe software updates.