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What to do when you can't log in to Viva Engage on your Android device

If you have a Viva Engage account but can't log in, you'll need to update Android WebView.

Contact your IT administrator, or Viva Engage support. On your device, check to see if you have:

An external certificate that is not yet valid
An external certificate that has expired
An external certificate that doesn't have a private key

Note

These three issues are related to the Web Application Proxy (WAP). For more information about WAP, see Web Application Proxy.

See also

Set up Viva Engage on your mobile phone