"0x0000007F" and "0x0000009F" Stop errors in Windows 8.1 or Windows Server 2012 R2

This article describes two Stop errors that occur in Windows 8.1 or Windows Server 2012 R2. You can resolve the Stop errors by using the update in this article. Before you install this update, check out the Prerequisites section.

Symptoms

Assume that you have a computer that is running Windows 8.1 or Windows Server 2012 R2. You may encounter one of the following issues:

Issue 1

The operating system crashes because of inline loopback transmits, and you receive a Stop error that resembles the following:

STOP: 0x0000007F (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates an UNEXPECTED_KERNEL_MODE_TRAP issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000007F" Stop errors are caused by this issue.
Issue 2

Assume that the Receive Side Scaling (RSS) feature is enabled on the network adapter. Task offload is disabled for IPv4 or IPv6 protocol (not both). In this situation, during the installation of a Lightweight Filter (LWF) driver, you receive a Stop error that resembles the following:

STOP: 0x0000009F (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error indicates a DRIVER_POWER_STATE_FAILURE issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all "0x0000009F" Stop errors are caused by this issue.

How to obtain this update

To resolve this issue, we have released an update through Windows Update and Microsoft Download Center. Even though this issue has been observed only in Windows 8.1 or Windows Server 2012 R2, the hotfix also applies to Windows RT 8.1.

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 8.1Download Download the package now.
All supported x64-based versions of Windows 8.1 Download Download the package now.
All supported x64-based versions of Windows Server 2012 R2Download Download the package now.
Note The update for Windows RT 8.1 can be obtained only from Windows Update.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows Server 2012 R2.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.
File information

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.
Egenskaper

Artikkel-ID: 3065013 – Forrige gjennomgang: 11. aug. 2015 – Revisjon: 1

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