"We can't sign you into your company portal because something on the server isn't configured correctly" error when a user tries to activate Office 2013

PROBLEM
When a user tries to activate Office 2013, the user receives the following error message:
We can't sign you into your company portal because something on the server isn't configured correctly.
The IDCRL log shows the following error:
<6056,5268,13:40:30:233>:         ## SOAP Response: ........<s:Subcode><s:Value xmlns:a="http://schemas.xmlsoap.org/ws/2005/02/trust">a:FailedAuthentication</s:Value></s:Subcode></s:Code><s:Reason><s:Text xml:lang="en-US">MSIS7068: Access denied.</s:Text>
Additionally, the TCO log shows the following errors:
<Date><Time>:411::[4228] SignIn: creating new identity (kate@contoso.com)<Date><Time>:411::[4228] Identity () Sign In requested for (kate@contoso.com)<Date><Time>:475::[4228] IDCRLLibrary: GetAuthStateEx results: authState (0x80048800), requestStatus (0x800488ff)<Date><Time>:475::[4228] InstrumentGetTicketFailure: IdP=2, error=0x800488ff<Date><Time>:475::[4228] InstrumentGetTicketFailure for !error: wrong format for number!: dword3=0x!format error: not enough arguments!<Date><Time>:475::[4228] AuthStatusFromHresult: 0x800488ff->ADFS Non retryable ADFS config error. Notify admin to check configuration in ADFS<Date><Time>:475::[4228] InstrumentGetTicketFailure: IdP=2, error=0x800488ff<Date><Time>:475::[4228] InstrumentGetTicketFailure for !error: wrong format for number!: dword3=0x!format error: not enough arguments!<Date><Time>:475::[4228] Identity () SignIn failed (kate@contoso.com), error (ADFS Non retryable ADFS config error. Notify admin to check configuration in ADFS  
CAUSE
This issue occurs if modern authentication isn't enabled on the user's computer. 
SOLUTION
 Enable modern authentication. For more information, see Enable Modern Authentication for Office 2013 on Windows devices.
MORE INFORMATION
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Egenskaper

Artikkel-ID: 3189050 – Forrige gjennomgang: 12/29/2016 09:46:00 – Revisjon: 3.0

Office 365, Microsoft Azure Active Directory

  • o365022013 o365 o365e o365m o365a KB3189050
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