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Introduction

This article describes how to troubleshoot situations where you cannot connect to SSL Secured (128-Bit) Web sites (https://) by using Microsoft Internet Explorer in Windows XP. Before you begin troubleshooting, try to connect to Microsoft Support. If you can connect to the Microsoft Support Web site, search the Microsoft Knowledge Base for information about your specific issue before you follow these steps. If you are receiving a specific error message or behavior, search the Microsoft Knowledge Base by using the text of the error message and a description of the issue or behavior.

If you can connect to the Microsoft Support Web site, and you do not find your specific error in the Microsoft Knowledge Base, only do Method 4 through Method 7. Otherwise, start your troubleshooting with Method 1.

After you do the steps shown in each method, use Internet Explorer to try to connect to an SSL Secured Web site again. If you can connect to the Web site, the problem is resolved, and you are done. If you still cannot connect to the Web site, go to the next method.

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Troubleshooting methods

Method 1: Use System Restore to return your computer to a previous state

If the problem occurred recently, do the steps shown in this method. Otherwise, go to Method 2. The System Restore feature in Windows XP takes a "snapshot" of critical system files and some program files and stores this information as restore points. You can use these restore points to return Windows XP to a previous state.

For additional information about how to use restore points to return Windows XP to a previous state, click the following article number to view the article in the Microsoft Knowledge Base:

306084 How to restore the operating system to a previous state in Windows XP

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Method 2: Verify that the date and time settings on your computer are correct

To verify that your computer is configured with the correct date and time settings, follow these steps:
  1. Click Start, and then click
    Control Panel.
  2. Click Date, Time, Language, and Regional Options, and then click Date and Time.
  3. Click the Date & Time tab.
  4. Make sure that the date and time settings are configured to use the current date and time, and then click OK.

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Method 3: Configure security, content, and advanced settings in Internet Explorer

To configure security, content, and advanced settings in Internet Explorer, follow these steps:
  1. Configure the security settings for the Trusted sites zone in Internet Explorer. To do this, follow these steps:
    1. In Internet Explorer, on the Tools menu, click Internet Options, and then click the
      Security tab.
    2. Click Trusted sites, and then click
      Default Level.
    3. Add the SSL Secured (128-Bit) Web site to the Trusted sites zone. To do this, click Sites, type the URL of the site in the Add this Web site to the zone box, click
      Add, click OK, and then click
      Apply.
  2. Clear the Secure Sockets Layer (SSL) state and AutoComplete history. To do this, follow these steps:
    1. Click the Content tab.
    2. Under Certificates, click
      Clear SSL State.
    3. Click OK when you receive the message that the SSL cache was successfully cleared.
    4. Under Personal information, click
      AutoComplete.
    5. Under Clear AutoComplete history, click Clear Forms, and then click OK when you are prompted to confirm the operation.
    6. Click Clear Passwords, click
      OK when you are prompted to clear all previously saved passwords, and then click OK two times.
  3. Verify that Internet Explorer is configured to use SSL 2.0 and SSL 3.0. To do this, follow these steps:
    1. Click the Advanced tab.
    2. Under
      Security in the Settings box, select the Use SSL 2.0 and
      Use SSL 3.0 check boxes (if they are not already selected), and then click OK.
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Method 4: Re-register .dll files

Dynamic-link library files have a file extension of .dll. These are collections of routines that are stored until a program uses them. If these files are corrupt or out of date, they can cause problems with your computer. To fix this problem, re-register the .dll files.

To have us fix this problem for you, go to the “Fix it for me” section. If you’d rather fix this problem yourself, go to the “Let me fix it myself” section.

Fix it for me

To fix this problem automatically, click the
Fix this problemlink. Then click
Runin the
File Downloaddialog box, and follow the steps in this wizard.





NoteThis wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.

NoteIf you are not on the computer that has the problem, you can save the automatic fix to a flash drive or a CD so that you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself


To fix this problem yourself, re-register the following .dll files:
Softpub.dll
Wintrust.dll

Initpki.dll
Dssenh.dll

Rsaenh.dll

Gpkcsp.dll
Sccbase.dll
Slbcsp.dll

Cryptdlg.dll
To re-register these files, follow these steps:
  1. Click Start, and then click
    Run.
  2. In the Open box, type
    cmd, and then click OK.
  3. At the command prompt, type the following lines and press ENTER after each line:
    regsvr32 softpub.dll
    regsvr32 wintrust.dll

    regsvr32 initpki.dll
    regsvr32 dssenh.dll

    regsvr32 rsaenh.dll

    regsvr32 gpkcsp.dll
    regsvr32 sccbase.dll
    regsvr32 slbcsp.dll

    regsvr32 cryptdlg.dll
  4. Click OK when you receive the message that DllRegisterServer in FileName succeeded.
  5. Type exit.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an
    e-mailmessage.
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Method 5: Reset the Internet Explorer settings

If the problem is caused by damaged or incompatible Internet Explorer settings or add-ons, you can usually resolve the problem by resetting Internet Explorer settings.

To have us fix this problem for you, go to the “Fix it for me” section. If you’d rather fix this problem yourself, go to the “Let me fix it myself” section.

Fix it for me

To fix this problem automatically, click the
Fix this problemlink. Then click
Runin the
File Downloaddialog box, and follow the steps in this wizard.





NoteThis wizard is temporarily in English only. However, the automatic fix also works for other language versions of Windows.

NoteIf you are not on the computer that has the problem, you can save the automatic fix to a flash drive or a CD so that you can run it on the computer that has the problem.

Now go to the "Did this fix the problem?" section.

Let me fix it myself


To use the Reset Internet Explorer Settings feature from Control Panel, follow these steps:
  1. Exit all programs, including Internet Explorer (if it is running).
  2. If you use Windows XP, click Start, and then click Run. Type the following command in the Open box, and then press ENTER:
    inetcpl.cpl
    If you use Windows Vista, click
    StartStart button Then type the following command in the Start Search box, and then press ENTER:
    inetcpl.cpl
    The Internet Options dialog box appears.
  3. Click the Advanced tab.
  4. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
  5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
  6. Start Internet Explorer again. If you still cannot start Internet Explorer, go to Method 6.

Did this fix the problem?

  • Check whether the problem is fixed. If the problem is fixed, you are finished with this article. If the problem is not fixed, you can contact support.
  • We would appreciate your feedback. To provide feedback or to report any issues with this solution, please leave a comment on the "Fix it for me" blog or send us an
    e-mailmessage.
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Method 6: Use the System File Checker (Sfc.exe) tool to scan all Windows File Protection (WFP)-protected files

Use System File Checker with the /scannow parameter to immediately scan and verify the versions of all the system files that Windows File Protection helps protect. If System File Checker discovers that such a file was overwritten, it retrieves the correct version of the file from the cache folder (Systemroot\System32\Dllcache) or from the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache folder. You must be logged on as an administrator or as a member of the Administrators group to run System File Checker.

To run System File Checker with the /scannow parameter, follow these steps:
  1. Click Start, and then click
    Run.
  2. In the Open box, type
    cmd, and then click OK.
  3. At the command prompt, type sfc /scannow, and then press ENTER.
For more information about System File Checker, click the following article number to view the article in the Microsoft Knowledge Base:

310747 Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe)

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Artikel-id: 960060 - Laatst bijgewerkt: - Revisie: 1

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