Resolution PLEASE NOTE: Following the steps recommended in this article could adversely affect your system. Please involve your system administrator before proceeding to ensure that backups exist for all elements that might be affected by the recommendations.In IIS, select the FRx WebPort virtual directory or website. For instructions on how to open IIS, refer to the knowledge base articleOpening IIS. Open the directory's property sheets, and then click the Home Directory, Virtual Directory, or Directory tab. Click the Configuration button, and then click the App Options tab. In the Session Timeout text box, type in the desired value. Restart the World Wide Web service. For instructions on how to restart the World Wide Web Service, refer toStopping and Restartingthe World Wide Web Service.